smtp server won’t save changed server hostname

  • Resolved SRD75

    (@srd75)


    7 years, 5 months ago

    Hi,

    Using Easy WP SMTP Version 1.3.0.

    I incorrectly entered the SMTP server hostname.

    I corrected the hostname, and clicked Save Settings, and the new hostname is there.

    However, every time I try to send a test email at the bottom of the plugin’s admin page, I receive an error saying host could not be found, and the SMTP server field has reverted to the old incorrect hostname.

    Happens repeatedly.

    Help appreciated.

    Regards,
    Steve

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi Steve @srd75.

    I can’t reproduce the issue on my test server.

    Can you try doing the same in other browser? For example, if you’re using Chrome, can your try this in Edge or Firefox (or any other browser you might have installed).

    If that won’t help, can you try to disable all the plugins but Easy WP SMTP and try again?

    Thread Starter SRD75

    (@srd75)

    Thanks Alexander.

    It doesn’t happen in Edge like it originally did in Chrome.

    I now receive an error:

    SMTP ERROR: Failed to connect to server: (0)SMTP connect() failed.

    I’ve enabled a debug log, and tried to email myself again, but when I try to view the log, I receive

    Can’t open log file.

    Help appreciated.

    Steve.

    Ok, now can you disable all the plugins but Easy WP SMTP and try to send a test email again?

    Thread Starter SRD75

    (@srd75)

    Sry, forgot that step.

    Same error. Log file works now, displaying:

    Easy WP SMTP debug log file

    SMTP ERROR: Failed to connect to server: (0)SMTP connect() failed.

    When you send a test email from plugin’s Settings page, the log is displayed right away after you click “Send”, it’s not being written to log file.

    What SMTP server are you using? Are you sure other details are correct (e.g. port, username and password etc.)?

    Thread Starter SRD75

    (@srd75)

    SMTP server = themars.host4asp.net
    SMTP port = 465
    SSL

    I have reset the password for the email account I created, and enabled SMTP authentication, and used the email address as the username, and entered the correct password, and the same error occurs.

    • This reply was modified 7 years, 5 months ago by SRD75.
    Thread Starter SRD75

    (@srd75)

    I got it working by disabling SSL, and changing to port 25. The settings the web hosting support supplied did not work.

    Thanks for your support.

    According to the log, there is a connection issue between your server and SMTP server. I just tried to connect to themars.host4asp.net and my log indicate that I was able to connect, but my username and pass are incorrect (which is obvious – I just put random username and pass):

    CLIENT -> SERVER: EHLO [removed]
    CLIENT -> SERVER: AUTH LOGIN
    CLIENT -> SERVER: dXNlcg==
    CLIENT -> SERVER: cGFzcw==
    SMTP ERROR: Password command failed: 535 Invalid Username or Password
    SMTP Error: Could not authenticate.CLIENT -> SERVER: QUIT
    SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    I suggest you to contact your hosting support and let them know there is probably a connection issue between your server and the mail server.

    I got it working by disabling SSL, and changing to port 25. The settings the web hosting support supplied did not work.

    Good to know you figured it out. Though using non-encrypted connection is a bit of a risk, I’d still suggest to contact your hosting support and make them provide you working SSL or TLS details.

Viewing 9 replies - 1 through 9 (of 9 total)
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