SMTP Setting?!

Hi,

There is no extra setup required for SMTP for our plugin to work.

If you encounter any issues, feel free to reach out for assistance.

Regards,
WPPOOL Support Team

OK, but…. the plugin is not working for me…

I have entered my WhatsApp number in the FormyChat settings and installed the WP Mail SMTP plugin (without configuration).

If I now fill out the CF7 form in the frontend and send it, I only get an email to my stored address as usual. I get nothing at all via WhatsApp.
What am I doing wrong?

Did you encounter any error messages while submitting data through the form? Please share the URL so we can test it on our end. If possible, you can also provide screenshots or a screen-recorded video to help us better understand the issue.

To send leads using Contact Form 7 with our plugin, you’ll need to set up SMTP. You can use any SMTP plugin to configure the connection between Contact Form 7 and WhatsApp.

But if you use our plugin’s form, you can send data to WhatsApp without needing an SMTP setup.

Thank you for the detailed answer.
As I said, I don’t know how to configure the SMTP plugin and I don’t have the time.

So I have integrated the CF7 form into FormyChat.

I filled out the form on my smartphone and sent it. However, I am redirected to the website api.whatsapp.com. I should download WhatsApp there.
But I do have WhatsApp installed on my smartphone! Why can’t I get to my WhatsApp automatically?

And then it seems that the recipient of the form only receives a WhatsApp message when I trigger the message manually in WhatsApp.
Doesn’t that work automatically?

Thanks for the update. It sounds like the issue may be due to a configuration problem. You can follow this guide to fix it: How to send contact form data to WhatsApp.

Also, a video tutorial that should help: How to send Contact Form 7 data to WhatsApp.

For configuring SMTP for Contact Form 7:

1. Install an SMTP plugin (e.g., WP Mail SMTP).
2. Go to the plugin settings and add your SMTP details (host, port, encryption, and login credentials).
3. Save and test by sending a form submission to verify it’s working.

Also, it does work on mobile devices, and WhatsApp should open automatically when configured correctly. This should resolve your issue.

Hi,

We just shipped an update that should fix your issue. Please update your plugin and enable the “Disable email notifications” setting from Contact Form 7 (https://prnt.sc/7puQsH6K_66O).

If you still face any issues, please let me know.

All right…
we were able to make the SMTP settings with outside help, it now works even without switching on the ‘Disable email notifications’ switch.

What we had done wrong: We had not enabled the floating widget in the FormyChat settings! We have now changed this and hidden the widget via CSS, as it is not needed.

The only issue is that WhatsApp doesn’t open in the mobile view yet, so we’ll probably have to buy the premium version.

We actually wanted to try this out in the FormyChat demo, but as CF7 is not installed there, this is unfortunately not possible.
So we’re relying on the fact that it will work if we buy Premium…

Thanks for your support so far.

Thank you for your feedback! We’ve now added the CF7 to our FormyChat demo. CF7 is a free feature, but you can explore our demo anytime with all other advanced features.

Feel free to check it out, and let us know if you have any further questions!