Hi @tamarshuval82
I hope you’re well today!
I’m sorry to hear about the problem.
Smush should work perfectly fine with Elementor and I can tell for fact that it is used, without any issues, on thousands of sites powered by Elementor. If it’s causing such issues on your site, it must be related to some additional specific factor – some additional unexpected conflict or some kind of misconfiguration on site or server.
It’s not an expected or designed behavior for sure.
That being said, let us know please:
1. What exactly do you mean by “denying access” – is the site showing some errors on front- or back-end (if yes, what are they exactly) or it’s just not loading (e.g timing out)?
2. Is it about entire site or some parts of it (e.g. specific pages on front- or back-end); if only some parts, which ones?
3. Did you check server error logs or WordPress debugging log for errors? If yes – what errors did you find? If not
– please add following lines to the “wp-config.php” file of the site in order to enable WordPress debugging
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );
– make sure that they are added right above “/* That’s all, stop editing */” line in that file
– then replicate the issue on site
– and then check /wp-content/debug.log file on server and let us know what warnings and errors it logged at the time of the issue happening.
3. We’d also need some additional information about your setup so please go to “Tools -> Site Health” page in site’s back-end and switch to “Info” tab there; click on “Copy site info to clipboard” button and paste that copied info to your response here.
This should help us identify the cause of this issue or, at least, narrow down possible reasons so we’d know what to check next to get it solved.
Kind regards,
Adam
