Soap-Error when trying to update product catalog

Hello dou321!

Thank you for contacting us, now let’s try to fix your issue.

Do you know if you have the php_openssl extension enabled?

Thanks for your quick response!

I also read about enabling php_openssl. Unfortunately I can’t access the php.ini in my shared hosting environment.
My provider only allows me to edit the following settings:

PHP Version
OPcache
add_default_charset
allow_url_fopen
allow_url_include
default_charset
display_errors
magic_quotes_gpc
magic_quotes_runtime
max_execution_time
max_input_vars
memory_limit
mod_rewrite
post_max_size
register_globals
session.auto_start
upload_max_filesize

Hello dou321!

Your problem seems to be related to the Deutsche Post Webservice itself. We have a suspicion on what the issue could be. We have contacted the Deutsche Post support team and will update you as soon as they answer.

You guys are awesome. Thank you so much! ??

Hello!

We have received a response. Their webservice works through port number 8443. Some hosting companies have this port blocked. We recommend that you ask your web-host if they are blocking this port, too. I’m not sure if they will unblock it on your request, but it wouldn’t hurt to ask.

If they cannot unblock the port then I’m afraid there’s nothing that can be done, unless you switch to another web-host.

Well, hopefully you can help me again. ??

I contacted my hosting company and they need the following information to unblock the port:

Destination IP address:
Protocol: TCP/UDP
Port: 8443

Thanks for your help!

Hello dou321,

the following addressed need to be added:

IP: https://www.deutschepost.de
Protocol: TCP/UDP
Port: 8443

IP: https://internetmarke.deutschepost.de
Protocol: TCP/UDP
Port: 443

IP: https://prodws.deutschepost.de
Protocol: TCP/UDP
Port: 8443

Please let us know if this has fixed the problem for you, so that we can add it to our FAQ and help others who might have had the same problem!

Hi again,

unfortunately my hosting company needs the IP addresses, not the URLs, as well as the protocol types. Are the connections TCP or UDP?

Oh and is the port 443 for the second address correct?

IP: https://internetmarke.deutschepost.de
Protocol: TCP/UDP (?)
Port: 443

Hello dou321,

We would not recommend typing in the IP addresses directly, because these addresses can change. You can check the current IP address in the command line with “nslookup DOMAIN_NAME”. Here are the current addresses:

Please note that these IP addresses are up-to-date as of June 11 2018.

https://www.deutschepost.de
160.58.148.1
Port: 8443
Protocol TCP/UDP

internetmarke.deutschepost.de
149.239.124.81
Port: 443
Protocol: TCP

prodws.deutschepost.de
149.239.115.11
Port: 8443
Protocol: TCP/UDP

PS: Yes, the internetmarke.deutschepost.de uses port 443 and TCP, you are right. I will update the original post.

Please not that if this stops working at any time in the future, then the IP addresses have probably changed and you need to do the DNS lookup anew and send the new IP addresses to your host.

Let us know if this helped!

Hi everyone,

so my hosting company unblocked the ports with your provided information and now everything works like a charm.

Thank you for bearing with me and providing such a great support!

Hello dou321,

OK, great!

Please do not hesitate to contact us if you have any further questions.