• Resolved pinkyvette

    (@pinkyvette)


    I need help because the Social and Visibility tabs won’t show or load in my pages’ TSF metabox anymore. They used to work, which is why I was able to setup custom Social Images, but now, clicking Social and Visibility won’t even respond. https://dtph.s-ul.eu/qYgOItWu It just shows the generic tab for both Social and Visibility.

    I do see that in the new pages I create, the fallback Social Image url that I’ve set in the website TSF settings is there. https://dtph.s-ul.eu/PVFM4yh7

    The problem is, i can only edit the Meta Title and Meta Description but not the other fields in the metabox.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter pinkyvette

    (@pinkyvette)

    @cybr I tried editing _postmeta table values to try to edit the _social_image_url and _social_image_id. I was able to update them, but, that didn’t work ??</img> TSF still uses the ‘fallback social image’ url i’ve set in the site’s TSF SEO settings. https://dtph.s-ul.eu/LFBf73IW

    I’m honestly so close to moving to another WP SEO plugin just so we can go back to customizing pages’ social images. I hope I can find answers to this soon.

    Plugin Author Sybre Waaijer

    (@cybr)

    Hello!

    Sorry for the belated reply — I’m being overwhelmed with back-office related work.

    Thanks for sharing images, those helped me find what was wrong instantly.

    The images you shared show to me that there’s a plugin conflict: The characters counters are at 0, and the pixel counter shows no color, even while there’s content. Here’s an example of how they should look: https://tsf.fyi/kb/pixelcounter.

    This happens when the scripts cannot load; and that often happens when a site crashes before sending all HTML to the browser.

    Please see if deactivating other plugins help restore the counters, which should also restore the image uploader fields. The last plugin you deactivate before it works again should be looked at for errors. If you know which plugin that is, please let me know so I can investigate.

Viewing 2 replies - 1 through 2 (of 2 total)
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