• Resolved sarlou

    (@sarlou)


    Hi – I’m having an issue that my social descriptions are not saving. My meta titles and descriptions save fine, and there is no problem adding a social image and X image, but the social and X descriptions refuse to save. I’ve tried clearing my website cache, but it’s not solving the issue. I’ve been considering upgrading to Yoast premium, but I’m wary about doing so if this is an issue that will continue. Any help would be much appreciated! Thanks.

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  • Plugin Support Suwash

    (@suascat_wp)

    @sarlou

    I acknowledged you’re having trouble saving the social description wherein meta title and description saves fine.

    Often, we see problems occur in combination with another plugin or theme. The fastest way to rule out any conflict is to deactivate all non-Yoast plugins and switch to a standard theme like Twenty Twenty-Two.

    Please test this on your development or staging site if you have one. If not, we recommend using the Health Check & Troubleshooting plugin. This plugin has a troubleshooting mode, which does not affect normal visitors to your site.

    If you’re unfamiliar with checking for conflicts, we’d like to point you to a step-by-step guide that will walk you through the process: How to check for plugin conflicts

    If you feel uncomfortable doing this yourself or if this does not solve your issue, our Yoast SEO Premium plugin comes with one year of (technical) support. You are eligible to claim a refund within 30days if the issue keep persists.

    Thread Starter sarlou

    (@sarlou)

    Hi, thanks for the detailed response to this. I did a conflict check with the plugin you recommended and the problem persists even when Yoast is the only plugin enabled – it’s the same with all the themes. I’ll contact my hosting provider to see if it’s a problem their end. Also good to know that Yoast premium has the option to claim a refund – I’ll definitely consider upgrading too in that case.

Viewing 2 replies - 1 through 2 (of 2 total)
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