Social icons are missing

Thanks for sharing a link, karisherman.

Your icons are displaying for me in Chrome and Firefox: https://d.pr/i/1lRpQ

What browser are you using? Do they work for you in a different browser? It’s possible that your current browser is caching an old copy of the plugin’s stylesheet.

I am using internet explorer 11 but I also checked Chrome and I am still not seeing the icons. Any suggestions?

I had someone else check on safari as well. Showing as gray circles too instead of icons.

That’s strange – it’s looking good for me in Internet Explorer 11 (https://d.pr/i/eWEE ) and in Safari (https://d.pr/i/1ipK3 ).

Is this only happening when you’re logged in (which can bypass any WordPress caching plugins), or do you see it when you’re logged out too?

Do you see the icons from other Wi-Fi networks, or when connecting over 3G/4G on a phone or tablet? (Sometimes ISPs and local networks/proxies can cache content too, so if the other person who checked was on the same network it could affect you both.)

I am not logged into the wordpress site so I am not seeing the icons when I am logged in or out. I also cannot see the icons on my I-phone 6 either when I pull up the site.

I cleaned out my browser history and rebooted my computer as well.

Thanks for trying that, Kari. I’m still unable to reproduce the issue with the blank icons in my tests, but I’ll ask some folks from the StudioPress team to help me re-test this for you. I’ll drop you a note with my findings tomorrow.

When viewing the site today your icons have disappeared for me.

This is most likely because the plugin’s stylesheet at https://www.kariandcarey.com/wp-content/plugins/simple-social-icons/css/style.css?ver=1.0.5 is being cached by a “content delivery network” (CDN) that your web host seems to be using. I see a mention of a CDN in the response from your server: https://d.pr/i/1cvu0.

Apologies if that all seems like gobbledygeek, but if you contact your host, point them to this thread, and ask if there’s anything you need to do to clear the cache to update the stylesheet in the CDN to use the latest version, you should find this solves things for you.

In talking with my host company, bluehost. It appears that the issue lies in the fact that I am using a Sitelock CDN for my website and there is not a way to clear that cache. I have temporarily redirected to bypass the sitelock CDN to see if indeed Sitelock is interfering with the plugin stylesheet. As I have been using sitelock for over a year without this issue, I don’t know why this would be the case but am testing to see if true. It will take a few hours to see if this is true.

I will keep you updated. I appreciate your efforts on my behalf.

I had the same issue.

I renamed the plugin’s style.css file to ‘style1.css’, and edited simple-social-icons.php to refer to style1.css rather than style.css.

Not particularly elegant but at least it doesn’t matter whether style.css is cached or not – and I don’t have to wait around for a third party to flush the cache!

Having the same issue… what is the fix?
??

I think it’s safe to say that StudioPress should look into making the fonts locations absolute instead of relative (e.g. /some/map/ instead of ../map/).

Especially since the relative call is made through ‘import’ (collective word) functions within the files.
This might help CDN support but currently I don’t have the time to check this suggestion out.

I’m facing this problem too, on all my sites except for the ones that aren’t connected to a CDN (for debugging purposes: MaxCDN).

The current resolution would be to download and install version 1.0.9 if you’re facing this problem.

Same problem on my end with today’s plugin update, reverted to version 1.0.9 and it worked.

Having the same problem with no icons showing…the site uses CloudFlare.
Saw that Simple Social Icons version 1.0.11 is now available which states in the Changelog: Update enqueue version for stylesheet, for cache busting.

Updated the Plugin to 1.0.11 and the icons are now showing!
Super! Thanks much!

Nick,
Once I had Sitelock clear its cache my icons are working again. Thank you for your insight into this problem.

My issue is now resolved