Social links don’t appear after the_content()

Hi there!

I can see some errors in the Jetpack connection but it also looks like you’re using an outdated version of the software. Could you please make sure you’ve updated Jetpack to the newest version (8.5) and see if that makes any difference?

Let us know and we’ll retest the connection.

Hello,

I’ve updated to 8.5
Sharedaddy is still not injected, and also I’ve noticed that it disconnected me from Jetpack. The “sharing” option in settings don’t appear anymore too.

Thank you for that.
Most of Jetpack’s features, including Publicize, require a connection with WordPress.com via xmlrpc.php. I had retested your site and I am getting this error when attempting to connect:

The Jetpack site is inaccessible or returned an error: transport error - HTTP status code was not 200 (405) [-32300]

This error could be due to another plugin, a security module, or an issue with your SSL certificate.
Please try to disable all plugins, and switch to the default Twenty Twenty theme. If the problem goes away, enable them one by one to identify the source of the problem.
To make it faster, you can try installing Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

I used the Health Check method
When debug mode is on, social links appear ! ??
I enabled plugins one by one but social links still appear with all enabled.

The error could be directly inside the xmlrpc.php file?

I can’t connect to Jetpack with my wordpress.com account, even in troubleshooting + incognito mode
https://ibb.co/xG35Rk1

• This reply was modified 4 years, 6 months ago by gevrard.

Hi –

It looks like XML-RPC is not responding correctly. Please make sure XML-RPC is turned on for your site and is set up to respond to all content types. You can test this yourself by running the following command from the command line:

curl -A 'Jetpack by WordPress.com' -d '<methodCall><methodName>demo.sayHello</methodName></methodCall>' https://defi.eu/xmlrpc.php

The answer should be:

<?xml version="1.0" encoding="UTF-8"?>
<methodResponse>
  <params>
    <param>
      <value>
      <string>Hello!</string>
      </value>
    </param>
  </params>
</methodResponse>

Hello,
The command line returns the good value indeed.

Indeed it seems that the XML-RPC error I saw at the beginning is gone. Are you still having issues connecting to your site from the WordPress.com dashboard?

Please try deleting Jetpack specifically from the Plugins section of your blog’s Dashboard: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

This will clear out Jetpack’s settings, and it should work properly after a reinstall.

Uninstalled and reinstalled,
I am now well connected with WordPress.com.

But the social links still not appearing on content I checked for :/

For information:
Even if I check every content type in the list, social links only appear on some pages. Not on posts, CPT, taxonomies,…

• This reply was modified 4 years, 6 months ago by gevrard.

I think we need to take a closer look at the possible plugin conflicts. You said that when using the Health check plugin, in the debug mode the social icons would appear but you were not able to see which one made the issue reappear.
It’s worth trying to disable the plugins temporarily on the live site. Enable them one by one, refreshing the page after each.
I know this is not ideal, there are lots of plugins on your site, but this is the only way you can find the culprit.

Let us know how it goes.