Social Login – Facebook – Verification issues

Hi @allstarsft

This sounds like as if a cache or maybe third party would prevent us from using both:

• the WordPress default login page ( /wp-login.php ) – when you have the “OAuth redirect uri proxy page” set to “None”
• and the selected page, when you use the “OAuth redirect uri proxy page” setting.

Do you probably have any kind of optimization / cache? If you do, then we need to run PHP codes over the selected page, so you should exclude the selected page from that/those and see if that makes any difference.

If you don’t have or you tried excluding it, but didn’t make any difference then I also find that possible that a third party plugin blocks us from accessing the page. So you should:

• disable all plugins except Nextend Social Login
• change your theme to a WordPress default one ( like Twenty Twenty One )
• and see if the problem still occurs, if it doesn’t then you should enable the plugins one by one or in small groups then check the verification again each time you enable a plugin

Hopefully this will help you in finding the cause of the problem.

Best regards,
Laszlo.

For a start,it used to work initially.

Only today then I realized the old set was not working as in : Log in then not successful logging in using Social Login.

im using Wp-rocket.

Will try again tomorrow…

(on a side note, I tried Yith Social Login using the New set of Fb login settings and it works…)

Hi @allstarsft

I don’t think waiting will make any difference. If it worked fine so far, then something should definitely changed, e.g.: you install new plugins, enabled new services on the server, or maybe your old Facebook app has been restricted for some reason, etc.

To further isolate the problem, could you check please if you can experience this problem with our other providers, too e.g. Google and Twitter, or just with Facebook?

As for replacing your old Facebook App with a new one:
If you have any users linked over the old App, then you should never replace your App, since Facebook works with App scoped user IDs meaning that the same user gets a different user ID in each App. So by replacing your App, you will make your users with linked Facebook accounts not being able to login with Facebook anymore, as your new Facebook App will return a completely different user ID. Here you can learn more about this:

• https://nextendweb.com/nextend-social-login-docs/provider-facebook/#limitations

Oh… does that mean for my staged woocommerce site, users from previous LIVE site which was logged in via another Facebook Login plugin will have to unlink and link back accordingly if I use NextEnd? Live site was using AccessPress Social Login…

Whats the next best step forward?

Am checking the issue (unable to use / verify )now for a while before the night ends…

Thank you.

• This reply was modified 1 year, 10 months ago by allstarsft.
• This reply was modified 1 year, 10 months ago by allstarsft.

Hi @allstarsft

As for the question about replacing social login plugins:
Social login plugins generally create links between the WordPress accounts and social media accounts in their own specific way.

So nothing guarantees that the user that was registered with “Plugin A” will also be able to login with “Plugin B”

But one common thing in most social login plugins is that, they usually have some sort of email matching feature. So if there is a WordPress account with the same email address as the social media email address, then they automatically match and link these accounts to each other.
So in most cases people will still be able to login, but there are providers that give people an option to hide their email addresses. In those cases the registered WordPress account can have a completely different email address than the social media email address, so this email matching can not work.
Anyways Nextend Social Login can display link and unlink buttons for the logged in users, so in these particular cases if the person can login with the traditional username / password login, then they could link any social media account to the currently used WordPress account ( if the social media account is not linked to another account already ).

As for the question about the unlinking of the users:
If those users weren’t linked by the Facebook provider of Nextend Social Login then they don’t need to unlink their Facebook accounts, as we won’t know anything about the links created by your previous social login plugin anyways.
The unlinking process that our documentation mentions is only necessary if you replace the Facebook App in the social login plugin that your users used to link heir Facebook accounts to their WordPress accounts.

As for the?next best step forward ( original verification problem):
I would suggest continuing with the plugin/theme conflict test as I described above, as that way you could figure out if the problem is caused by a third party or not.

Ok, so that means for those (using AccessPress SL) — its safe.. they can just sign on with Nextend. (no need to unlink)

Original verification problem :
I have not tried to use Google yet.. will have to try tomorrow (Its 11pm in Singapore now), and am not sure the steps on Google linkage.

Its a headache if its doesn’t verify… and the buttons don’t appear on…. (previously they did appear but cannot log in somehow… )

Hi @allstarsft

I think most of the users will be able to login just fine. But most likely there will be also a few people who will experience problems, if:

• they disabled the access to their email address when your previous social login registered the account.
• or if they disable the access to their email addresses when they will login with Nextend Social Login the next time.

Those users will only be able to login to their old accounts with the traditional username / email method, and then they could link their social media accounts to that account so the next time Nextend Social Login would log them in to that account.

As for the original verification problem:

We only render the social buttons if the corresponding provider was enabled. To be able to enable the provider, you need to pass the verification first.
Note: Each time you modify the provider credentials, you need to verify the settings again. This is why the buttons no longer show up.