Social Media icons not showing

Hello casahova,

Could you send us the email you make including social media icons to this email address:
[email protected]

We will help you check.

Best regard

Hi,

I just send over the test email to you on the given address. I realised its actually viewable on some devices. Im not sure if its due to the device used?

Another thing I realised is that when I sent a confirmation email again that the items are being shipped, the product images get hotlinked only on that email. Maybe you can help me with this too?

Thanks!

Hi @casahova

We haven’t received your email yet. Please check our email address again. If the address is correct, but we still don’t see your email, please send us to this address instead:

[email protected]

For your issues, perhaps the link of image is correct. However, there’s some situation that can occur:
1. The email was sent from a localhost
2. There are secures browsers that make other serves unable to load images

Our pleasure,

Best regard.

Hello,

Ok sure, I have sent it over again on both given addresses.

Regarding the hotlink image, I see. So what can I do from my end to solve this issue?

Thank you!

Hi @casahova

We have received and checked your email. The icons in the email test are displayed well. You can check if you allow the email to display images.

About the hotlink image, we do not see any hotlink. It’s probably because the image is from the 3rd-party, and it only occurs in that particular email. Please send us the email that contains hotlink so we can check it for you.

Our pleasure,

Best regard.

Hi @angelagrey ,

Thanks for checking. We did enable to display images, if not our company logo would not be visible as well. The strange thing is I am able to see the icons when viewed on the mobile but not on multiple desktops. Whats stranger is we use another plugin for another sort of email, and that email doesnt display the social icons too. I believe its not the plugin problem but something else entirely. I wonder if you might know what that might be?

Regarding the hotlink, I have send it over to the 2nd address given.

Thanks!

Hi,

We have received your email. We checked it and did not see any hotlink. You can see it here.
https://prnt.sc/1tfrixc
https://prnt.sc/1tfrjt5

For your issue, It is hard for us to detect it since Free Forum. Unfortunately we can’t help you with that.

Yours faithfully.

Hi again,

Just a heads up, I have solved all the problem. It has to do with one of the hotlink codes in htaacess.

Another question, as you have seen from my test mail, apparently mobile view is not the same as desktop such that everything is under 1 column. How do I make the mobile version look exactly the same as the desktop?

Thanks!

Hello casahova,

We are glad to know that your problems are solved.
About making mobile and desktop display look similar, you can go to Background and change the value in Responsive point to a certain lower number. It will make the display on both types of device the same. You can see in the picture I sent below
https://prnt.sc/1tx4sh5

Best regards.

• This reply was modified 3 years, 1 month ago by angelagrey.
• This reply was modified 3 years, 1 month ago by angelagrey.
• This reply was modified 3 years, 1 month ago by angelagrey.

Hello,

I found the background button, but when i click on it, it only shows style and background under the editor tab. I played around clicking on whatever i can find, but i do not see the term global attribute anywhere.

Thanks

Hello casahova,

It was for my carelessness, the feature is only available on premium version. With free version, it is not updated yet.
My apology for wrong information.

Your faithfully.

I see no worries! I will make do with it for now.

Thanks @angelagrey !

Dear casahova,

I would be glad if I was any of help to you.

Thank you for choosing and letting us know your problem. I hope you enjoyed the experience with our products.

My pleasure,
Yours sincerely.