• Hello,

    well, I had social links set, but when I try to add one, it erase all the previous one ?
    https://www.screencast.com/t/ugjVi8qh

    any idea ??? did I missed a step during an update , or face a extension conflict (polylang) ???

    thanks for your attention and have a nice day
    birnou

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi,

    Sorry, I am not able to replicate your issue.
    On my test site, the social icons remain when I re-visit my customizer.
    https://screencast-o-matic.com/watch/cbQif0Ij88 ( no narration. )

    Perhaps it’s a plugin conflict on your website.

    Thank you

    Thread Starter birnou

    (@birnou)

    thanks anyway, and have a nice day

    Hi birnou,
    as Denzel said it might be due to a conflicting plugin.
    Did you try disable them to see whether it still occurs?

    Thread Starter birnou

    (@birnou)

    hello Rocco,

    in fact the trouble doesn’t happen that way… I’ve set the social links perhaps months ago… then yesterday when I choice to add one new, the problem happens.

    that’s why I first thought that it was due to an update problem, because since, and in between, I had a trouble with customizr that was in trouble with hueman plugin,

    so now the social links problem doesn’t occur anymore… I just lost once all the links that I had.

    does it is more clear explained that way ?

    I see,
    thanks for the explanation.

    So you cannot reproduce the issue anymore, that makes pretty hard to understand why it happened. :/

    Thread Starter birnou

    (@birnou)

    yep,
    by the past I had trouble with the hueman plugin, and after a while there was some update from this plugin exactly for conflict with the customizr panel… so that’s why I’ve asked concerning the social liks if there was some knowed issues.

Viewing 6 replies - 1 through 6 (of 6 total)
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