Social Sharing buttons

Could you post a few examples of the posts where you experience this issue, so I can take a closer look?

If you want your site URL to remain private, you can also contact us via this contact form:
https://jetpack.com/contact-support/

Thanks!

https://ridestoke.com/sending-belgium-loosefest/

https://ridestoke.com/sophie-trail-dog-romp/

https://ridestoke.com/gallery/angelfire-nm/

The buttons seem to be properly displayed on my end:
https://i.wpne.ws/i7OE

Could you check for Javascript errors on the page, as explained here:
https://codex.www.ads-software.com/Using_Your_Browser_to_Diagnose_JavaScript_Errors

Let me know what you find!

This is the error I recieve when looking at

https://ridestoke.com/sending-belgium-loosefest/

in Firefox

JQMIGRATE: Migrate is installed, version 1.4.1 jquery-migrate.min.js:2
ReferenceError: ytcfg is not defined aLZGRE3IyJk:10:22

ReferenceError: ytcfg is not defined

This appears to be a problem with YouTube in your browser. Do you use any browser extension that may customize the way YouTube works? If so, that extension may be creating that error, and breaking all other features that rely on JavaScript on the page.

Could you try to deactivate any extensions that may cause this, or try in a different browser and let me know how it goes?

Thanks!

I don’t use any extensions that would customize youtube. I tried a different browser and the same result. The share button is there but only shows tumblr. and pin it.

Could you try to deactivate all other plugins on your site, one at a time, starting with the plugins you use to inject ads on that page, and let me know if you find a conflicting plugin?

I disabled heartbeat and it still has the issue. My host support is saying they were using php 7 and watching the error logs there was some compatibility issue with that. I’m still troubleshooting with them.

Update. They host said the jetpack errors and 500 errors with jetpack were caused by them using php7. The went to php5.6 and it is working now. Is there a compatibility issue with PHP7?

Could you ask your hosting provider for more details about the compatibility issue? Jetpack works well with PHP7 on our end, but their logs might tell us more about the issue, and what we need to change!

Thanks!