Software ok but service is terrible – AVOID

  • Shippit is NOT just a plugin to help you manage your deliveries, it is a freight aggregator who connects you to their freight partners/carriers.
    This means that when you experience problems with deliveries,the carriers refuse to help you.

    I had a problem with a TNT delivery (damaged goods and missing goods). TNT referred me back to Shippit saying that Shippit is a customer of TNT and I am a customer of shippit, ergo, I must deal with shippit and not directly with the TNT. Herein lies the problem – Shippit refuses to help me and so does the carrier. I paid my money, the service was not delivered and yet I am the one left out of pocket (over $100 in goods and shipping fees paid) because neither party will accept responsibility for the failure.

    In sum, avoid Shippit and spend your money with a company who values their customers.

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  • Hi @ccsoapsupplies ??

    While I can’t speak to your particular experience, my experience as a business owner using Shippit for a couple of years has been the exact opposite. You are assigned an Account Manager who is your key contact with them, and they are real people in Australia directly employed by Shippit to support you and do the ‘leg work’ in resolving any issues. Part of every consignment they send is a minimum $1,000 insurance for loss or damage with any of their partner logistics providers (couriers etc.)

    I would suggest you consider how your rating on your experience with the company not be how you rate the plugin itself, the code if you like, which actually works really well. To be clear, I’m not affiliated with Shippit in any way, and in fact use other providers of similar service including Sendle with another company I contract to.

    Hope this helps anyone considering the use of this plugin, and even the Shippit services. ??

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