• Resolved hollyhager

    (@hollyhager)


    Hi, we’re having the same problem ID’d in another thread with not being able to disable the “sold individually” feature. We’ve tried the bulk edit workaround ID’d in that thread. But it only works for about 24 hrs & then resets again to restrict our customers from being able to buy more than 1 of the items at a time. Please help!

    The page I need help with: [log in to see the link]

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  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I’ve checked your site and was able to add more than one product to the cart without any issues—it’s working fine on my end now.

    I also tried to replicate the issue on my test site, and everything is functioning correctly there as well. Could you confirm if the issue has been resolved, or are you still experiencing it? I noticed that you mentioned it only worked for 24 hours, but this ticket was created three days ago, and I’m currently able to add products without any problems.

    If you are still facing that issue, For us to investigate this further, can you please try to switch to the?default Storefront theme?and only WooCommerce plugin is enabled and see if this resolves the issue? If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this?guide?without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free?WP Staging?plugin.

    In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    Once we have more information, we’ll be able to assist you further.

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