Soliloquy won’t display when live

  • Resolved criedmann

    (@criedmann)


    2 years, 2 months ago

    I am using the Soliloquy Lite slider. The plugin is installed and I have 39 pictures set up.? I have version 2.7.1 with WP 6.1.1.? The slider displays and works when I preview it in WP but does not display anything once I log out.? I have tried firefox and chrome.? The source code is showing the correct container #824.? It should display after the picture blocks you will see. Any suggestions??? Thank you

    The page I need help with: [log in to see the link]

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  • Hi, @criedmann!

    Would it be possible to get you to write in to us through our official support channel? You can do so here:

    https://soliloquywp.com/contact/

    It’s likely we’ll need to log in to your site to check on this for you. Please provide your WP-admin login credentials — via the above link, which is secure — so we can get started on this for you.

    What was the solution, please? Thank you.

    Thread Starter criedmann

    (@criedmann)

    The problem was with a setting for Inside SiteGround Optimizer. I set up my account with a temporary login so they could find the issue. I have copied their reply below. They were prompt in getting it handled on my end. Beyond this its over my head. I’m still learning how WordPress works.

    “Inside SiteGround Optimizer, there’s an option to defer JS render-blocking. You have to turn that off. Our dev team is aware of this as an issue specific to both Envira and Soliloquy Lite, and they’re trying to write a patch for that. I don’t yet have an ETA for when that might be done, but that’s the culprit in this case.”

Viewing 3 replies - 1 through 3 (of 3 total)
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