Some Attendees (and their tickets) are missing

  • Resolved Todd

    (@toddneufeld)


    1 year, 4 months ago

    I sold tickets to an event and one purchaser’s tickets are missing. They show up in my Woocommerce orders and in my Eventin purchase report, but they do NOT show up in my list of attendees. So when they clicked on their link to download their ticket they received a blank page and much confusion. Another purchaser of the save event is totally fine.

    Please advise on both how I prevent this from happening and how I generate a downloadable ticket for my customer.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support A Zaman Sagor

    (@azamansagor)

    Hi,

    Greetings! Thanks for reaching out to us.

    We are extremely sorry that this happened to you. It actually happened without our knowledge. We don’t even know why it’s missing. Maybe your payment gateway didn’t help it reach the attendee list.

    Would you please check your Eventin’s version? Because we always try to release a dependent version like if your Free version is 3.3.32 then you have to use the PRO version 3.3.28. Because the codebase is connected with the version to run smoothly. 

    So if your version is not like mine then please update it first. And you can easily create attendee for any events from here: https://prnt.sc/WeSAGqztUNSy

    Then your user will get an email with the ticket after your creation. 

    Hope you can understand.

    Thanks for being with us. Good day!

    Best Regards

    Thread Starter Todd

    (@toddneufeld)

    My Eventin plugins are updated. And the problem is not how to manually create the ticket, but how to prevent it from happening again, and also how to know what purchases did not also have tickets created.

    Plugin Support A Zaman Sagor

    (@azamansagor)

    Hi,

    Thank you for addressing your concerns. We understand the importance of data integrity and we want to assure you that we have taken steps to ensure that the data will never be deleted again. We have implemented robust backup systems and enhanced security measures to safeguard the attendee data.

    Regarding the ticket creation issue, we have thoroughly investigated the matter and can confirm that it did not occur on any of our client’s side. Our team has diligently resolved the issue, and we have implemented measures to prevent similar incidents in the future.

    We apologize for any inconvenience this may have caused and want to assure you that we take these matters seriously. If you have any further questions or concerns, please don’t hesitate to reach out. We value your business and are committed to providing you with the best possible service.

    Hope you can understand.

    Thanks for being with us. Good day!

    Best Regards

    Plugin Support A Zaman Sagor

    (@azamansagor)

    Hi,
    We have released a new version of the plugin with a fix. Kindly update the Eventin plugin. You may restore a previous backup if needed. We are working on a process of regenerating the missing ones, but it might take a bit of time to give the update.

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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