Some Commenters Keep Needing to Be Approved

  • I have the setting enabled that someone needs a previously approved comment to be automatically approved.

    But, I have commenters who have been commenting for a while, and yet I still have to approve every one of their comments. Their comments include no links, or anything else that might send their comment to the moderation queue.

    So, I’m not understanding why this is happening. Any ideas?

    I’m on WordPress 4.7. I have no plugins that directly affect comments, besides Jetpack’s option to subscribe to notifications. I have Akismet installed as well.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    I have commenters who have been commenting for a while, and yet I still have to approve every one of their comments.

    This can happen:

    – If commenters have switched to a new email address
    – If it contains more links than allowed in setting:
    settings – discussion – “Comment Moderation” setting
    – When a comment contains any of these words in its content, name, URL, email, or IP, it will be held in the moderation queue.
    settings – discussion – “Comment Moderation” setting
    –

    • This reply was modified 7 years, 11 months ago by t-p.
    Thread Starter Brandon Olivares

    (@cocreation)

    Yes, thank you, but none of that is the case here. There are no links in these comments, and I’ve not yet set that list of words that are blocked so it can’t be that, either. A change of comment name would account for one approval, but then it should approve them next time, which it hasn’t.

    Moderator t-p

    (@t-p)

    Have you tried:
    – Flushing any caching plugins you might be running, as well as server and/or browser caches. Not just your browser, but any op cache or content network cache as well such as Cloudflare. If your host provider has a “Purge Varnish” option or if you can ask your provider to flush memcache on your server.
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – resetting the plugins folder by FTP/ SFTP. Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).

Viewing 3 replies - 1 through 3 (of 3 total)
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