Some customers unable to login

Hi there!

I understand your concern, and I’m not able to replicate that issue on my test site. It seems like there might be some custom code or a plugin on your site causing the issue.

Just to verify, are you able to replicate the issue on your site too, or is it happening only for specific users? Could you please try creating a test user and logging in via the My Account page to see if you can replicate the same issue?

If you can replicate the issue, please try the following steps:

1. Deactivate all plugins except WooCommerce.
2. Remove any custom code you might be using.
3. Check if this resolves the issue.

For more details on how to run a conflict test, you can refer to this article:
How to Test for Conflicts.

If you are not able to replicate the issue yourself and it only affects specific users, ask those users to:

1. Ensure they are using the correct email address and password.
2. Clear their browser cache.
3. Try logging in with a different browser.

Let me know how it goes, and feel free to share any additional details if the issue persists!

In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

Once we have more information, we’ll be able to assist you further.   

Hi!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.