some customers use the same customer number

  • Resolved atakan1

    (@atakan1)


    2 years, 4 months ago

    hi,

    we currently have the problem that some customers are assigned the same customer number. about 130 people have the customer number 1 and there are many others who are like that.
    what can be the reason for this problem we have difficulties in our billing program

    Thank you

    • This topic was modified 2 years, 4 months ago by atakan1.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey @atakan1

    I understand that some of your customers are assigned the same customer number.

    Could you please share an uncropped screenshot of the customer number, you can blur your customer details? You can use the snipboard.io tool to share it.

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter atakan1

    (@atakan1)

    Hey @danndumia,

    https://ibb.co/xjj3vpm


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    Hello,

    This screenshot shows it’s a guest order.

    Link to image: https://snipboard.io/GrnSVF.jpg

    To clarify, when customers place orders without logging in, all their orders will come up as guest. You can learn more about guest checkout settings here: https://woocommerce.com/posts/guest-checkout-right-for-store/

    If this is not what you are referring to, can you please provide more details?

    Thread Starter atakan1

    (@atakan1)

    okay i will follow up ??

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    I’m glad we were able to help! If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/

Viewing 5 replies - 1 through 5 (of 5 total)
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