some customizing features not working

Hi @mattcrossette, thanks for this feedback.
About the donation bug, this has been reported already and is scheduled to be fixed in the next updates, in the coming days.

About your other issues :
Step 1 :
Can you please try to :

• desactivate all your plugins,
• refresh your browser cache
• navigate to Appearance > customize > content > front page
• try to set your featured pages

Step 2 :
If you are still having those issues please :

• navigate to Appearance > About Customizr.
• copy your system infos
• paste it in your next message

Thanks

Followed the steps above, Twice. without results. O.K., First, I Deactivated all Plugins except Customizr. Now, The problem occurred after I Updated the theme. This is the second time this has happened, when I update.
I am Excluding my website because , According to WPEngine We think the problem is with the Customizr theme.
Here is the process that is broken. O.K. >> On my Home Page > I Click:Edit Featured Pages (Button) the this link >
www(dot)my Not Public but any WEBSITE/wp-admin/customize.php?return=%2Fwp-admin%2Fthemes.php%3Fpage%3Dwelcome.php%26help%3Dtrue > NEXT I Click: Content : home, posts, … > (When I Click “Content : home, posts, …” the URL does not change)
THEN I Click: Post list : blog, archives, … > I scroll down to area: > THUMBNAILS OPTIONS FOR THE ALTERNATE THUMBNAILS LAYOUT > beneath the heading’Thumbnails shape > I SELECT dropdown menu item, (The desirable) “Squared, no expansion” to suit my square thumbnails, one is static and two are GIFs. The GIFs are still animated but are depicted in the (Undesirable) ‘Rounded, expands on Hover Frame (I Continue the narrative) > THEN I Click: ‘Save & Publish’ > I Click: Back Arrow > and then “X” out.

> I refresh Home Page But, the three thumbnails remain in (the undesirable) “Rounded, expand on Hover” setting (The Default ??). Please Fix the Problem that occurs when I update your Customizr theme. We Can’t chase down our developer every time we update. we also donated before, but without the reward. It is still broken. There is a trend which I hope you are not a part of; e.g. “forcing the customer to buy ‘Pro’ upgrade, to have a proper update without the dysfunctional retrograde effects? Just asking. It’s happened twice. Something is Broken. Thank You for your help. Please Advise. Bernard

This message is for the ‘Customizr’ theme developer or member who is familiar with: The problem that occurred after I updated the theme. This is the second time it’s happen after an update.

Naturally I followed the steps above, Twice. >> after I Deactivated all our Plugins except the Customizr theme before proceeding, also without results.

I am Excluding my website because, According to WPEngine, the problem is with the Customizr theme development and our site is still under wraps.

Here is the process I followed that is broken. >> On my Home Page >> I Clicked:Edit Featured Pages (Button) the this link >> www (dot) any WEBSITE using customizr theme/wp-admin/customize.php?return=%2Fwp-admin%2Fthemes.php%3Fpage%3Dwelcome.php%26help%3Dtrue

>> NEXT I Clicked: Content : home, posts, … >> (When I Clicked “Content : home, posts, …” the URL does not change) Broken Link? in the editor?? I Digress…
THEN I Clicked: ‘Post list : blog, archives, …’ >> I scrolled down to the area: >> THUMBNAILS OPTIONS FOR THE ALTERNATE THUMBNAILS LAYOUT >> beneath the heading ‘Thumbnails shape >> I SELECTED dropdown menu item, (The desirable) “Squared, no expansion” to suit my square thumbnails, one is static and two are GIFs. The GIFs are still animated but are depicted in the (Undesirable) ‘Rounded, expands on Hover Frame (I Continue the narrative) >> THEN I Click: ‘Save & Publish’ > I Click: Back Arrow >> and then “X” out.

>> When I refresh the Home Page, the three thumbnails remain in (the undesirable) “Rounded, expand on Hover” setting (The Default ??).

Please Fix the Problem that occurs when the Customizr theme is updated Judging from the forum I’m not the only one experiencing the problem. Can’t chase down a developer every time we need to update. Don’t know, with in the platform or control panel(?) where to edit the CSS It is obvious the malfunctioning “Edit Featured Pages” process is not accomplishing it’s intended purpose. We also donated before, but without the reward. It is still broken and consuming a great deal of time. Please Advise Thanks

Sorry, My first message contained typos. Like this example in the last message: ‘also without results’. It may be confusing.

Hi,
The settings you’re talking about:
THUMBNAILS OPTIONS FOR THE ALTERNATE THUMBNAILS LAYOUT >>
are for the list of posts (alternate thumbnails layout), while it seems you want to change the FEATURED PAGES THUMBNAILS, am I wrong?
If yes, you can’t select a different shape for them in the free version.
You can play with css, removing the effect and make them squared:

.widget-front .round-div {
 border-color: transparent;
}
/* ensure the same thumb-wrapper size in mobiles, when no effect*/
@media (max-width: 767px){
.widget-front .thumb-wrapper{
 width: 269px;
 max-width: 100%;
 height: 250px;
}
}

Anyway
Don’t understand this:

>> NEXT I Clicked: Content : home, posts, … >> (When I Clicked “Content : home, posts, …” the URL does not change)

why should the url change? Are you brought in a different Customize section? If yes, that’s what it must do, no url changes.

Hope this helps.