Some emails not sending if using wp-config.php

  • Resolved anatsia

    (@anatsia)


    5 years, 2 months ago

    Hi,
    recently reset password email etc. started to produce “SMTP Error: Could not authenticate” messages. I was using wp-config.php file as instructed on plugin settings page. Test email worked fine. If I set “WPMS_ON” to false in wp-config.php and set password manually to plugin settings page, reset password email will be sent succesfully.

    Don’t know is it just me or some bug but wanted to inform about it. WordPress and plugins are latest versions. I’m using smtp.office365.com.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @anatsia,

    We have some reports over the reset password email while using with constants. Unfortunately, we are not able to reproduce the issue, but we are investing in the issue. When you get a chance, could you please let me know the reset password form you’re using and test the result with default WordPress reset password form?

    Thanks!

    Thread Starter anatsia

    (@anatsia)

    Hi, thanks for the reply.
    I’m using Woocommerce with Storefront theme and I think the reset password form is that what comes with Woocommerce. Ninja Forms is used on some forms but not with password reset. Email notification is enabled in Woocommerce email settings and I have not modified email template.

    Default wordpress reset password form works fine.

    Hi @anatsia,

    Please check your wp-config.php file and move the plugin’s constants code you added to the file, above the /* That’s all, stop editing! Happy publishing. */ line. Like so: https://a.supportally.com/nw7JLN.

    Let us know if this resolves your issue.

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
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