Some files require Dropbox login, while most download OK without?

  • I’m having an odd issue with certain files listed in BEX that Dropbox seems to want users to sign in to access.

    Our use case is a Dropbox folder with several sub-folders, each containing various files. The shortcode on WordPress is used on a password-protected page, such that only those who have the password to the page can see the BEX contents. So far, so good.

    Navigating through the structure is no problem at all. And usually when a file is clicked on it downloads without any further authorisation. However, some files pop up with a Dropbox page requesting login to Dropbox, preventing access. The page says “Sign up to access the file [MY NAME] shared. To keep [FILENAME] secure, we need to confirm your identity.” – where [MY NAME] is my name and [FILENAME] is the name of the file.

    It occurs on certain files, not all. And it only seems to be .docx files, but even then not every .docx file within the folder structure. I can’t make head nor tail of it.

    Any ideas?

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  • I know you can create Spreadsheet files that are Password Protected so perhaps these .docx files are also protected by their creator. AND perhaps DROPBOX enforces that password protection or the file itself is enforcing the password protection. Ask the file creator if they are PW protected.

    Thread Starter nelbs

    (@nelbs)

    Thanks! The files are not password protected (I am the creator) so I’m not sure that is the cause.

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