Some images disappeared

Hi Merkucio,

Thank you for contacting us!

The plugin only compresses images in your Media Library, it doesn’t make any changes to your pages themselves, and will certainly not remove images. Are the images that have disappeared from your pages still showing up in your Media Library? Do you perhaps have any other plugin installed that processes images? I see that your images are served as webp in the browser, so there seems to be at least one other plugin that process images at play too.

There is currently no feature to return an image to the original version if you have already compressed them. If you want to return your site to a state before using the plugin then the only way of doing that is restoring a backup that you’ve created.

@tinypng

The plugin only compresses images in your Media Library, it doesn’t make any changes to your pages themselves, and will certainly not remove images.

Well, the fact is, that I restore the backup, I made before your plugin installation and now all images are showing.

Are the images that have disappeared from your pages still showing up in your Media Library?

Yes. Not only in media library, but on homepage and in single post’s full edit dashboard pages too. As I said, TOP browser shows all these images correctly.

Do you perhaps have any other plugin installed that processes images?

No.

I see that your images are served as webp in the browser, so there seems to be at least one other plugin that process images at play too.

Seriously? I use the JPG images only and never used webp before, because it is not supported by safari and ios. I thought, the webp was made by your plugin, because webp images appears after bulk optimization only. All images was JPG before that.

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• This reply was modified 4 years, 7 months ago by Merkucio.
• This reply was modified 4 years, 7 months ago by Merkucio.
• This reply was modified 4 years, 7 months ago by Merkucio.

Thanks for the response!

After some further searching, it looks like the webp images that your webserver serves are probably from using https://www.modpagespeed.com/doc/filter-image-optimize
That module already does image compression and conversion to other formats (webp in your case).

We would advise you to either only use the mod pagespeed module or our plugin, not both at the same time.

• This reply was modified 4 years, 7 months ago by TinyPNG.

Hello,

As I already wrote, I have already restored the backup, that I made before installing your plugin.

At this moment, your plugin is not installed and there are NO webp images on my site.

Based on this, I doubt about that my webserver creates webp images.
Sorry, but I think, it’s your plugin’s issue.

Anyway, forget about it.
I already, deleted your plugin.

Hi Merkucio,

We just want to help you.

When I check your website (https://www.marketinghouse.ge/) at this moment, every image is a webp image. Some examples:

https://www.marketinghouse.ge/wp-content/uploads/2020/02/xmarketinghouse-logo.png.pagespeed.ic.h5kdJPS0cc.webp
https://www.marketinghouse.ge/wp-content/uploads/2020/04/xacharuli.jpg.pagespeed.ic.NyBrlorE6e.webp

I simply wanted to explain to you that this is probably the result of using an image compression module for Apache/Nginx that’s described at https://www.modpagespeed.com/doc/filter-image-optimize. Here you see an example where an original image “images/Image1.gif” is served as “images/xImage1.gif.pagespeed.ic.GSLMcHP-fl.png”, which is exactly the same as what’s happening on your website. You could check this with your hosting company. I’m sure that they can provide you that information.

I’m happy to leave it at that. The only thing I wanted to do was to help you.

• This reply was modified 4 years, 7 months ago by TinyPNG. Reason: fixed the second example

I don’t understand where did you find first image, because there is no webp image on my webserver in folder 2020/02

The second images link is dead.

The webp images are not stored on your webserver in the WordPress folder, that’s why you can’t find them physically on the server.
They are dynamically compressed and converted by your webserver itself using the modpagespeed module described at https://www.modpagespeed.com/doc/filter-image-optimize

Other examples are:

https://www.marketinghouse.ge/wp-content/uploads/2020/04/xacharuli.jpg.pagespeed.ic.NyBrlorE6e.webp
https://www.marketinghouse.ge/wp-content/uploads/2020/04/xHowtosetbusinessgoals.jpg.pagespeed.ic.L7KnuBTYxu.webp

These are the images your webserver is currently serving to users browsing your website. If you for example use Chrome and view the source of your homepage: view-source:https://www.marketinghouse.ge/
Search for .webp, and you’ll find lots more examples.

I’m sure your hosting company can explain this to you further.

Ok, thanks.
Does it mean, I don’t need your plugin?

Yes.

As I mentioned in a previous reply, having our plugin enabled (or any other image compression plugin in WordPress) as well as this module will mean that image compression is done twice. Only one of the two should be enough.

If you’re happy with the results of modpagespeed, then I would suggest you to leave it at that and not install an image compression plugin in WordPress.

I hope that helps you. I can certainly understand the confusion.

Thanks. Resolved.

I have hit the completely same problem. After doing bulk compression some of the images just disappeared from the home page (vrmojo.de). They are displayed correctly if I visit website when I am logged in. But when I am not logged in they are just not there.

Everything worked fine until I run bulk compression. It looks to me there can be some kind of problem with plugin.

When I exclude theme files ZoxPress from Async Java Script and turn off Autooptimize everything works fine. So somewhere there happens problem.

Hi @jansokol

If you are still experiencing these issues, would it be possible for you to contact us on [email protected] ?

A link where we can see the issue, and any further information like if you have narrowed the problem down to a specific setting and/or plugin would be helpful.

• This reply was modified 4 years, 7 months ago by TinyPNG.