Some images not visible on PC but visible on phone

  • Resolved fritzloest

    (@fritzloest)


    3 years, 11 months ago

    Hi. I logged this same question with the general WordPress forums. They suggested I log this query with you, as I use SiteOrigin to create my posts and pages and the particular issue is contained inside site-origin widgets. Some conversation already occurred about this issue; please see: https://www.ads-software.com/support/topic/some-images-not-visible-on-pc-but-visible-on-phone/.

    Here is the issue I raised: Some images do not appear on my laptop while they do appear on my phone. The same pictures are not visible in different browsers (Chrome and Avast). I’ve cleared out the caches in both browsers. The problem is not the ‘lazy loading’ nor ‘speed up image load times’ settings in Jetpack. My WP is latest version and PHP is 7.4. When I disabled all plugins (via health checker plugin) the problem persisted. I’ve scoured your posts, can’t find a solution. Would appreciate some help. Thank you.

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support Andrew Misplon

    (@misplon)

    Hi, thanks for reaching out.

    In Chrome, the Consensus Culture image has an inline style added of display: none !important. https://imgur.com/a/l0NxDaq. The same inline style isn’t present in Firefox. I’m not sure of the cause. Please, try running a quick plugin conflict test. Temporarily deactivate all plugins that aren’t authored by SiteOrigin. With only SiteOrigin plugins activated, does the issue persist?

    Thread Starter fritzloest

    (@fritzloest)

    Hi Andrew. Thank you for your response. Yes, after deactivating all plugins other than SiteOrigin, the problem does persist.

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks. Please, could you show us the page with all non-SiteOrigin plugins deactivated?

    Thread Starter fritzloest

    (@fritzloest)

    Sure. They are deactivated now.

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks, you can reactivate your plugins. If possible, please, send us an export of the page. From within Page Builder go to Layout > Import/Export > Download Layout. You can upload the JSON file to WeTransfer.com or Dropbox/Drive, any location you prefer, and send us the link.

    Thread Starter fritzloest

    (@fritzloest)

    I am not managing to find the ‘Import/Export’ in Layout. Not sure I’m going to the right place. I’m in the usual WP page-editor which contains my SiteOrigin rows and widgets. The ‘Layouts’ at the top contains Inport/Export, but only prompts me to upload Imports. Then the indivudual rows and widgets contain ‘Layout’, but they don’t contain ‘Import/Export’. Apologies for what is probably a silly question ..

    Plugin Support Andrew Misplon

    (@misplon)

    Once viewing Import/Export there is a Download Layout button located bottom right.

    Thread Starter fritzloest

    (@fritzloest)

    Thank you. Found it. Please confirm: do you want the json file downloaded while the other plugins are deactivated?

    Plugin Support Andrew Misplon

    (@misplon)

    With your plugins activated is fine.

    Thread Starter fritzloest

    (@fritzloest)

    Uploaded to Dropbox. Link: https://www.dropbox.com/s/nhl7vq4smbk763a/theoria.json?dl=0

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks. The images are being blocked by my AdBlock extension. Perhaps try renaming the images, it’s possible the word “ad” in the filename is triggering AdBlock.

    Thread Starter fritzloest

    (@fritzloest)

    Thank you for your help, Andrew. Much appreciated! Will try that and revert if necessary.

    Thread Starter fritzloest

    (@fritzloest)

    Thank you again, Andrew. Issue resolved.

    Plugin Support Andrew Misplon

    (@misplon)

    Glad to hear you’re making progress. All the best with your site ??

Viewing 14 replies - 1 through 14 (of 14 total)
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