Some invoices not generated.

  • Resolved lisbelvr

    (@lisbelvr)


    10 months, 2 weeks ago

    Hello all,

    I think I have the plugin with the right settings, but in some cases, just in some cases, the invoice is not automatically generated. My configuration is set to generate the invoice at the time the order is being processed, but even for some cases when the order is being generated, the invoice is not created automatically. In this cases, if I click on the button to visualize the invoice in PDF, then the invoice is generated properly, with the new invoice number on top of the secuence.

    Could someone help me please?

    Thanks in advance for your help,

    Lisbel.

    • This topic was modified 10 months, 2 weeks ago by lisbelvr.
    • This topic was modified 10 months, 2 weeks ago by lisbelvr.
    • This topic was modified 10 months, 2 weeks ago by lisbelvr.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter lisbelvr

    (@lisbelvr)

    Just a couple of minutes later, I have done a test and found the cause, I would like to share it with all of you in case you have the same problem at some point.

    It turns out that if the customer does not insert the email, because I do not have it set as a required field, the invoice is not generated. I assumed that in these cases it would not be sent, but I thought it should at least be generated. Just by marking this email field as mandatory, I assume that the problem will be solved.

    Thanks anyway for your help ??

    Plugin Contributor Darren Peyou

    (@dpeyou)

    Hi @lisbelvr,

    In the free version of our plugin, the PDF is generated when the WooCommerce email is triggered.


    You must select the WooCommerce email to which you would like your documents to be attached to, via the plugin settings.

    creating-a-receipt-document-6-1024x503.png

    <small>WooCommerce > PDF Invoices > Documents, select the document type, then scroll down to Attach to</small>



    If you would not like to rely on WooCommerce emails, but instead conditions like order status, payment method, etc, you would need the Professional extension of our Invoicing plugin.

    Screenshot of feature:

    Attaching documents to WooCommerce emails


    Please email us at [email protected], as support for paid software is not allowed in these forums. ??

    • This reply was modified 10 months, 1 week ago by Darren Peyou. Reason: adding the smiley face at the end
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