• Resolved ceyhunyildiz

    (@ceyhunyildiz)


    Hello
    Some of our product images are coming up as blank on our website. What might be the issue?

    Location: UK
    Connection: 4G
    Device: Iphone 12 Pro
    Browser: Safari

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @ceyhunyildiz

    I tested by looking at some of the product pages (1, 3, and 4) but didn’t see any blank images. I did see that there is a delay before images load that appear “below the fold”, but that appears to be caused due to the Lazy Loading feature in your LiteSpeed Cache plugin.

    Can you give an example of a specific page where the product image isn’t loading?

    Once we have that, we can take another look.

    Thread Starter ceyhunyildiz

    (@ceyhunyildiz)

    Hello, we have tested some things and the issue disappears when either we disable lazy load feature of Jetpack, or disable Litespeed plugin entirely.

    We went with disabling the lazy load feature of Jetpack and use Litespeed’s lazy load feature instead and now the site functions properly and the images are showing.

    Because this is a live site, I cannot create an environment to reproduce the issue for you but the issue is resolved on our end..

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    Thanks for letting us know how you resolved this.

    Hopefully, it will help someone else in the future if they run into this issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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