Some log or way to check malware files

  • Resolved xCelestialx

    (@samvel45)


    1 year ago

    Plugin says my website is hacked but dont show what files,database or etc. is affected. How can I check that it only says clean and moves to your subsctiption page. Dont understand the point of saying website hacked maybe it didnt scan, maybe it scam.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @samvel45,

    In the event of a hacked website, upgrading your subscription is necessary to check for malware-affected files. If you believe there’s a false positive in the malware notice, you can request a refund, as we provide refunds in such cases. To validate the legitimacy of the malware notice, you can raise a ticket before upgrading. We will thoroughly examine the website files to confirm whether the flagged files identified by our scanner are genuinely malicious or if it’s a false positive.

    Regards,
    Sweta

    Hello,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Regards,
    Sweta

Viewing 2 replies - 1 through 2 (of 2 total)
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