Some of my site’s functions (accordions) breaks when users DENY cookie consent

  • Resolved mattheo

    (@mattheo)


    2 years, 5 months ago

    Hi,

    I noticed that when users click on “Deny” on the cookiebot banner they find a major issue during the navigation in our site.

    All the accordions stop working, making it impossible to navigate our main sections. You can see the problem here: https://www.universitaeuropeadiroma.it/ateneo/

    I already tried to move the CookieBot script before every other script but nothing changed.

    This bug disappears only when we click on “Allow all” on the cookie banner.

    As you may imagine this is a big problem because we are preventing a big portion of users from a real navigation in our site.

    How can I solve this?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Nazaqat

    (@nazaqatcybot)

    Hej Mattheo,

    Thank you for reaching out to Cookiebot support.

    I have responded to your issue in support ticket 103504 created by Roberto. Thank you.

    Why not put a solution here!!! awful support !!!!

    What are you hiding?

    wickywills

    (@wickywills)

    @nazaqatcybot Please put the solution here. It is not helpful to hide a solution which affects many users, including myself.

    Plugin Support hmvcybot

    (@hmvcybot)

    Hi all!

    It is possible some scripts are not allowed to load when customers deny the use of cookies. This is usually due to our (automatic) blocking functionality working correctly – meaning scripts that set non-necessary cookies are held back (as per your websites’ users choice). You can read more about automatic blocking here.

    The issue originally described in this post is actually quite individual, meaning we have to investigate the exact website we can see the issue happening on. The scripts responsible for this are most likely not the same scripts used on your website or any other website. For this reason, we always open a support ticket to start our investigation – per customer that experiences issues with scripts not loading after installing Cookiebot. This way, we can actually point our customers to the exact script(s) and propose the best way to go about this.

    If you experience similar issues on your website (or any other issues for that matter), that you believe may be caused by the Cookiebot script, you are very welcome to write to us and receive the same personalized support. Support requests can be created via our Help Center: https://support.cookiebot.com/hc/en-us/requests/new

    Best regards,
    Hannah
    Cookiebot support

Viewing 5 replies - 1 through 5 (of 5 total)
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