some of products downloading ok, but some not

  • Resolved wmage

    (@wmage)


    11 years, 1 month ago

    Before update EDD Version 1.8 Downloads returned 0 kb, but now its fixed.
    Insted of enjoying EDD in full bloom, i encountered new problem:
    very strange situation, some of products downloading ok, but some wont.
    browser “hangs” empty and after some time appearing the error message:

    The connection has timed out
    The server at https://www.[name].com is taking too long to respond.

    and the worst of all is that, it showing the exact location of the file in the address bar :/

    I set up all files permission in the uploads folder to 664. Is it right?
    All files compressed to rar and over 150 mb.
    Is it me doing something wrong or is it hosting problem?
    I dont know what to think, pls help!

    https://www.ads-software.com/plugins/easy-digital-downloads/

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Pippin Williamson

    (@mordauk)

    In Downloads > Settings > Misc, what is the Download Method set to?

    Thread Starter wmage

    (@wmage)

    forced, i changed to redirect, but still the same

    Plugin Contributor Pippin Williamson

    (@mordauk)

    Do you have a .htaccess file in wp-content/uploads/edd/?

    Thread Starter wmage

    (@wmage)

    when i updated to edd Version 1.8 it told me to make such file, but i am not sure if i made it right. can you please tell me again step by step what to do, so i can check it?

    Thread Starter wmage

    (@wmage)

    something weird:
    i made this .htaccess file with 4 lines as the EDD said, but when i went to download it and check it there exist only 1 line left:
    Options -Indexes

    any ideas? what to do?

    i updated to wordpress Version 3.6.1

    Plugin Contributor Pippin Williamson

    (@mordauk)

    What is “Download Method” set to in Downloads > Settings > Misc?

    Thread Starter wmage

    (@wmage)

    i tryed both forced and redirect, files simply not downloading.
    one week ago i sent a support ticket to my hosting, but never got an answer on this issue :-/

    Plugin Contributor Pippin Williamson

    (@mordauk)

    Ok that means the file can’t be created due to file permissions.

    Do you still have the warning about the .htaccess file missing?

    Thread Starter wmage

    (@wmage)

    Pippin, at last i got a responce from my hosting, here it is:

    Please add the following codes in your .htaccess file to help download big files from his webspace through the browser:

    RewriteEngine On
    RewriteCond %{REQUEST_FILENAME} ^(.*\.(zip|mp3|mpeg|mp4|pdf|rar))
    RewriteCond %{QUERY_STRING} !^forcedownload
    RewriteCond %{HTTP_HOST} ^(.*)
    RewriteRule ^(.*) https://%1/$1?forcedownload [R=301,L]

    Note: (zip|mp3|mpeg|pdf|rar|mp4) should be updated with the file extensions you are planning to have available for download from his site.

    now i am even more confused, where this code must go in?
    pls note i am not a programmer, i know nothing about those codes, pls be more specific. What exactly the .htaccess file must contain? pls the whole code.

    and what about file permissions?

    Plugin Contributor Pippin Williamson

    (@mordauk)

    It would be placed in wp-content/uploads/edd/.htaccess

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘some of products downloading ok, but some not’ is closed to new replies.