Some order emails do not arrive

  • Resolved zuzu02

    (@zuzu02)


    4 months, 3 weeks ago

    Hello, woocommerce and everything else is up to date. For the last few months, some order e-mails have not been reaching me. It’s not in the spam folder either. Some emails are not coming. I researched the reason for this a lot. We contacted the hosting company and made arrangements. We installed SMTP. However, we could not find a solution. Can you help with this?

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shameem a11n

    (@shameemreza)

    Hi @zuzu02

    In most cases, if an email is not being sent/received, then the issue is not with WooCommerce itself but with the email function on your web host.

    As a first step, you may consider installing a plugin such as WP Mail Logging. This will allow you to access all outgoing email logs from your site. If you observe that mail is being sent, it’s worth inspecting your SMTP settings.

    If the issue still continues, please review our email sending FAQ for help, troubleshooting steps, and solutions here: https://woocommerce.com/document/email-faq/

    I hope this helps! Please let us know how it goes or if you need further assistance.

    • This reply was modified 4 months, 3 weeks ago by Shameem a11n. Reason: typo and format
    Plugin Support Shameem a11n

    (@shameemreza)

    Hi @zuzu02

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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