Some orders are disapearing when marked as complete

  • Resolved sibichan

    (@sibichan)


    3 years, 2 months ago

    We got an order and once we turned to completed it no longer shows on the orders anywhere.

    and I tried a test order with myself and that one I can see. It is randomly disappearing. How to fix this issue?

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  • Thread Starter sibichan

    (@sibichan)

    But the order already showing in Database (wc_order_stats)

    Hello,

    You’ll first want to do a full conflict test to determine if the issue is coming from a plugin/theme conflict – please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Hi @sibichan

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

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