Some orders have “Pending Payment”

Hey! A few weeks ago 99% of orders with klarna as payment method had successful payment. Since a few weeks now we have a lot of klarna orders that have status “pending payment” and the note in backend “Payment rejected by klarna.”.

We’ve never had that issue before and now in all of our stores that use Klarna. What has changed? Is this a problem or normal behaviour? How is the user flow when payment gets rejected? Can I somehow simulate a rejection so I can see what the user sees?

We had the same problem before with PayPal PLUS, that’s why we switched in all of our stores to Klarna.

• This topic was modified 5 years, 1 month ago by yournet.

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