Some orders not showing reminder date

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  • Plugin Support cusrev

    (@cusrev)

    Thanks for using our plugin!

    1. Can you please try to send a review reminder for those orders manually and see if there will be any error message?

    2. No, there are no known issues. Most likely, it is something specific to your site.

    Thread Starter harleec

    (@harleec)

    Yes, I’m able to manually send the reminders. Once the reminder is sent, the entry disappears from the list, so there aren’t any errors.

    Plugin Support cusrev

    (@cusrev)

    Thanks for providing additional information.

    If there are no errors with manual sending, the issue could be caused by WordPress Cron. Please share a screenshot of your site’s health page (Tools -> Site Health).

    Thread Starter harleec

    (@harleec)

    Thanks for the clue. I found the Woocommerce Social Logins plugin throwing fatal errors when reviewing the debug log. I disabled the plugin, and the Cron resumed and sent the review reminders.

    Plugin Support cusrev

    (@cusrev)

    Great, thanks for letting us know that the problem has been resolved!

Viewing 5 replies - 1 through 5 (of 5 total)
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