Some payments are refused

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, the best option when you run into a situation like this is to enable Debug mode in the plugins settings. The next time this happens again, check the log file. This should help you troubleshoot this issue.

    Kind regards.

    Thread Starter hamarkhis

    (@hamarkhis)

    Hello, I’m not sure if the debug mode is activated.

    The debug log file has always been enabled, like this, but I not sure if I have to do another action of change some parameter somewhere to enable * debug mode * .

    But this debug file has never been useful, it does not show what has happened.

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    Hi.

    If you click “View Log” (“Voir le journal”) and it is empty, click “Clear Log” (“Vider le journal”). It should re-create the log file and start populating it from now on.

    Thread Starter hamarkhis

    (@hamarkhis)

    That has been done. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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