Some problem in Questions and Answers feature

  • Resolved Shinyoung Cho

    (@chomemory)


    1 year, 12 months ago

    Hello, I have a few problem using Customer Reviews for WooCommerce plugin.

    1. If I press the Edit button on the administrator screen to modify my writing that answered the customer’s question,
    only the screen that modify the customer’s question writing appears, not my writing.

    2. In the WordPress discussion setting, I set the comment not to be approved.
    The review is published well without approval, but the questions still needs to be approved manually.

Viewing 1 replies (of 1 total)
  • Plugin Support cusrev

    (@cusrev)

    Thanks for trying our plugin!

    1. It is a known bug in WooCommerce plugin that has been reported multiple times to the WooCommerce team: https://github.com/woocommerce/woocommerce/issues/34344

    Unfortunately, we cannot resolve it from our side because the code requiring correction is in WooCommerce plugin. Please reach out to the WooCommerce support team quoting the link above. Hopefully, it will help to increase priority of problem, and they will implement a fix.

    2. Only questions from users with admin permissions will be automatically approved. Questions from other users will not be published automatically to prevent SPAM.

Viewing 1 replies (of 1 total)
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