Some product images are not synchronized

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @feliciadilillo ,

    If I understand correctly when you sync the variable products the images are not synced for some of variations, right?

    I can see some of the products have an image and some don’t in your given link.

    Can you please share with us a screenshot of one of the variations so that we can see how you have added the images there?

    Also, try to sync the products manually from Marketing > Facebook > Product Sync after resetting the product from the product details page:


    Link to image: https://d.pr/i/mQ3lEi

    Let me know how it goes.

    It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Thread Starter feliciadilillo

    (@feliciadilillo)

    Hi @rur165,

    My client uploaded for most products only the featured image and gallery, but not the images for the variants.
    Some were imported the same and others were not as you can see from the links of the images.
    Below is the status of Woocommerce as you requested me

    https://ibb.co/PcxWVmz
    https://ibb.co/DRkK9YN

    
### WordPress Environment ###

WordPress address (URL): https://mondocasatessilcofano.com
Site address (URL): https://mondocasatessilcofano.com
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: 5.9.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.26
PHP Post Max Size: 1 GB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wp_
Dimensione totale database: 17.04MB
Dimensione dati database: 11.89MB
Dimensione indice database: 5.15MB
wp_woocommerce_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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wp_cf_queue_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_comments: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_options: Dati: 2.47MB + indice: 0.17MB + motore InnoDB
wp_postmeta: Dati: 3.52MB + indice: 1.98MB + motore InnoDB
wp_posts: Dati: 2.52MB + indice: 0.28MB + motore InnoDB
wp_raneri_danea_scheduled: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_social_users: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_term_relationships: Dati: 0.11MB + indice: 0.06MB + motore InnoDB
wp_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_usermeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
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wp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
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wp_yith_wcwl_lists: Dati: 0.02MB + indice: 0.03MB + motore InnoDB

### Post Type Counts ###

attachment: 650
blocks: 8
custom_css: 1
featured_item: 8
nav_menu_item: 8
page: 79
post: 11
product: 231
product_variation: 547
revision: 103

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (15) ###

Advanced Access Manager: by Vasyl Martyniuk <[email protected]> – 6.8.1
Caldera Forms: by Caldera Forms – 1.9.6
Caldera Forms Anti Spam: by Yoohoo Plugins – 0.4
Facebook for WooCommerce: by Facebook – 2.6.12
Flexible Shipping: by WP Desk – 4.11.3
Head & Footer Code: by Aleksandar Urosevic – 1.2.4
Nextend Social Login: by Nextendweb – 3.1.4
Danea Easyfatt Import/Export: by Riccardo Raneri – 2.30.0
WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
WooCommerce PayPal Payments: by WooCommerce – 1.7.0
WooCommerce: by Automattic – 6.3.1
WP File Manager: by mndpsingh287 – 7.1.4
WP Maintenance Mode & Coming Soon: by Themeisle – 2.4.4
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.3

YITH WooCommerce Wishlist: by YITH – 3.7.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #9 - /shop/
Carrello: #10 - /cart/
Pagamento: #11 - /checkout/
Il mio account: #12 - /my-account/
Termini e condizioni: ? La pagina non è impostata

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.14.3
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: IT
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Action Scheduler ###

Completato: 2.010
Oldest: 2022-03-09 17:11:09 +0100
Newest: 2022-03-14 14:36:17 +0100

Operazione non riuscita: 1
Oldest: 2021-10-13 17:56:13 +0200
Newest: 2021-10-13 17:56:13 +0200

In attesa: 1
Oldest: 2022-03-14 19:46:24 +0100
Newest: 2022-03-14 19:46:24 +0100

### Status report information ###

Generated at: 2022-03-14 14:48:11 +01:00
    Thread Starter feliciadilillo

    (@feliciadilillo)

    @rur165 are there any news about this problem?
    thanks

    Hi @feliciadilillo,

    My apologies. It appears we missed the notification of your replies.

    To help you out best with this, please open up a ticket at WooCommerce.com. Make sure to include a link to this thread so we can pick it up from here.

    https://woocommerce.com/my-account/create-a-ticket/

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Some product images are not synchronized’ is closed to new replies.