Some products are not found searching in stock management

  • Good afternoon,

    We are using your plugin (nice plugins, it is great) but we have found some strange bug.

    If we search some products using their names, nor their SKUs. This is really strange because if we search it in “Products” menu in WordPress admin they appeared.

    They are published and visible products.

    Any idea? Thanks!!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Salva Machi

    (@salvamb)

    Hi @carazo

    Sorry, but what is the issue?
    Are you selecting a column from the dropdown before searching?

    Best Regards,
    Salva.

    Thread Starter Javier Carazo

    (@carazo)

    @salvamb,

    I try to explain better:

    • If we search by the name, non selecting any column, product not appears
    • If we search using sku, with their sku, it does not appear either

    This is strange because in “Products” in WooCommerce it appears.

    Plugin Author Salva Machi

    (@salvamb)

    But do they appear if you search by product name and choose the product name column from the dropdown?

    Anyway, I’ve just tested it and, without selecting a column name, both (the product name and SKU) give me results. So, perhaps what it’s happening to you it’s related to some conflict with a 3rd party plugin.
    I’d suggest you disable all your plugins except WooCommerce and ATUM and check if it works in that way. If so, you can start enabling them back until you find which is conflicting.

    Best Regards,
    Salva.

    Thread Starter Javier Carazo

    (@carazo)

    @salvamb,

    This is complicated because this is a site in production site.

    I will continue debugging why this is happening. If I get some results, I will back to you.

    Plugin Author Salva Machi

    (@salvamb)

    I’d recommend you do all the testing on a staging site (if possible).

    • This reply was modified 4 years, 10 months ago by Salva Machi.
    Thread Starter Javier Carazo

    (@carazo)

    This is a customer site and they has not a staging enviroment…

    If I find something useful I will tell you again.

    Plugin Author Salva Machi

    (@salvamb)

    I see. No problem.

Viewing 7 replies - 1 through 7 (of 7 total)
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