Some Products Not Found

  • Resolved simbco

    (@simbco)


    4 years, 11 months ago

    When searching in the admin for this product its found by SKU.

    This product is published and can be purchased.

    Some SKU’s are found just fine, but some are not.

    Is there any kind of debugging I can look at to see why some sku’s would not be found on the front end of the site?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author mattsgarage

    (@mattsgarage)

    Do you have any other search related or caching plugins active? If you do, you could disable those one by one to try and narrow down which may be interfering with my plugin.

    In the past relenvassi has interfered with this plugin.

    If it is another plugin that is interfering then let me know here and I can try and fix it.

    Thread Starter simbco

    (@simbco)

    Thanks Matt,

    We don’t have any other search related plugins installed. We don’t use relevansi on this site.

    We are hosted on WPEngine and we use their caching, but I have purged all caches thinking that might be the issue but it didn’t help.

    I disabled your plugin yesterday and confirmed SKU searches don’t work at all without it ??

    Then today I re-enabled your plugin and all the failed ones we had tested were found.

    So it may very well have been caching related. But let me ask, is there anything special your plugin does when activated that might have fixed it?

    Thanks!

    Sim

    Plugin Author mattsgarage

    (@mattsgarage)

    I am glad your issue is fixed now. The plugin doesn’t do anything when activated or deactivated so sounds like it was the cache.

    Let me know if anything comes up in the future.

    -Matt

    Thread Starter simbco

    (@simbco)

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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