Some products not opening on mobile devices

  • Resolved SuperAtic

    (@superatic)


    4 years, 6 months ago

    Site load nicely on desktop and just noticing some product pages does not load correctly on mobile devices (white page)

    This works: https://bit.ly/2WouVL0
    This not: https://bit.ly/35QM0QL

    Already tried to:
    – disable the header Customizer on the PowerPack plugin
    – Reset/save again Permalink structure

    Any other suggestion?

    The page I need help with: [log in to see the link]

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  • It looks like this may be caused due to a theme conflict, or possibly a third-party plugin. I’d recommend the conflict-testing steps here to isolate the source of the issue:?https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
    – Disable all plugins except for WooCommerce.
    – Clear your browser cache, and the cache on your site if you have one there.
    – Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.

    Since these tests will impact the look and functionality of the site, we strongly recommend using a staging site where you can do your testing.
    If you don’t already have a staging site set up, check with your hosting company as many offer this as part of their packages. Otherwise, you can use a free plugin such as?WP Staging (https://www.ads-software.com/plugins/wp-staging/) to set one up.

Viewing 1 replies (of 1 total)
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