Some stores missing

I never heard of this before.

I assume the store is set to active in the admin area? I would ask him for the exact location he searches for, and which location he thinks should be there, and see if you can replicate the problem.

And definitely check if the store should actually be there. Maybe the missing store has incorrect coordinates that would place it on the other side of the country.

Im having a problem like this right now. The locations show on the map but is not showing in the listing below the map. Anyone hear of anything like this?

So playing with the software when Show all locations (11 places) is selected and you set the starting point to California, United States it doesn’t show everything only 7 locations. Change the starting point location to Fairfield California, United States and it changes all the locations and show a select few of the 11 locations located on the site. All the locations are active. They show on the map but not in the details of the listings.

@ebt what is the url?

https://www.eastbaytire.com/locations-2/

if you look at our San Jose and Fresno Locations you can see they are on the map but not in the information.

There is a custom CSS line that hides it in https://www.eastbaytire.com/wp-content/themes/bridge/css/custom_css.php?ver=4.2.2 line 55

.page-id-65 #wpsl-stores li:nth-child(1) {
  display: none;
}

My case is solved. I think it was really an admin error from the client! Thanks to all those who responded. When I re-entered the information, it does show

My case is resolved. it was with data

WOW. I really appreciate your help! changing that fixed it all. Thanks for your help.