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Resolved

(@alldorf)

Hello,

I think I found a bug. With Woocommerce activated some subpages don’t work.

This is the shop page: https://b101psa.myraidbox.de/drucker-kopierer/alle-drucksysteme/
The pages at the same level work, e.g.: https://b101psa.myraidbox.de/drucker-kopierer/softwareloesungen/
But subpages of that level don’t work, e.g.: https://b101psa.myraidbox.de/drucker-kopierer/softwareloesungen/safeq/
Only the subpages that are Woocommerce Product Category pages work, e.g.: https://b101psa.myraidbox.de/produkt-kategorie/a3-mfp-farbe/ or subsites with other parent pages, e.g.: https://b101psa.myraidbox.de/dokumentenmanagement-dms-ecm/docuware/platzhalter-1/

If I switch the not working pages to another parent page or remove the parent page option completely that they don’t have a parent page, they work. If I deactivate the Woocommerce plugin, they work without a change of parent pages. So Woocommerce must be the source of that problem. But I have no idea how to solve it.

I hope you can help me. Thank you in advance.

Best regards,
Niklas


### WordPress Environment ###

WordPress address (URL): https://b101psa.myraidbox.de
Site address (URL): https://b101psa.myraidbox.de
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: nginx/1.17.5
PHP Version: 7.4.22
PHP Post Max Size: 2 GB
PHP Time Limit: 30
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1j

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~bionic-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wp_xuzdupzzyn_
Datenbank-Gesamtgr??e: 17.76MB
Datenbank-Datengr??e: 15.47MB
Datenbank-Indexgr??e: 2.29MB
wp_xuzdupzzyn_woocommerce_sessions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xuzdupzzyn_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xuzdupzzyn_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_xuzdupzzyn_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xuzdupzzyn_woocommerce_order_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_xuzdupzzyn_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xuzdupzzyn_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xuzdupzzyn_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xuzdupzzyn_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xuzdupzzyn_actionscheduler_actions: Daten: 0.09MB + Index: 0.16MB + Engine InnoDB
wp_xuzdupzzyn_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xuzdupzzyn_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xuzdupzzyn_actionscheduler_logs: Daten: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_comments: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_xuzdupzzyn_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xuzdupzzyn_options: Daten: 7.23MB + Index: 0.08MB + Engine InnoDB
wp_xuzdupzzyn_postmeta: Daten: 1.42MB + Index: 0.41MB + Engine InnoDB
wp_xuzdupzzyn_posts: Daten: 5.13MB + Index: 0.09MB + Engine InnoDB
wp_xuzdupzzyn_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_term_relationships: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_xuzdupzzyn_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_tm_taskmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_tm_tasks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xuzdupzzyn_usermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_xuzdupzzyn_wc_admin_notes: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_xuzdupzzyn_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xuzdupzzyn_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xuzdupzzyn_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_xuzdupzzyn_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_xuzdupzzyn_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_xuzdupzzyn_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xuzdupzzyn_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xuzdupzzyn_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xuzdupzzyn_wpforms_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xuzdupzzyn_wpforms_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xuzdupzzyn_wpmailsmtp_debug_events: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xuzdupzzyn_wpmailsmtp_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xuzdupzzyn_yoast_indexable: Daten: 0.36MB + Index: 0.19MB + Engine InnoDB
wp_xuzdupzzyn_yoast_indexable_hierarchy: Daten: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_xuzdupzzyn_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xuzdupzzyn_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xuzdupzzyn_yoast_seo_links: Daten: 0.13MB + Index: 0.06MB + Engine InnoDB

### Post Type Counts ###

attachment: 254
custom_css: 2
customize_changeset: 4
gfw_event: 1
gfw_report: 44
nav_menu_item: 67
page: 68
post: 1
product: 31
revision: 7
wp_block: 6
wpforms: 3

### Security ###

Secure connection (HTTPS): ?
					Dein Shop benutzt kein HTTPS. Erfahre mehr über HTTPS und SSL-Zertifikate.
Hide errors from visitors: ?

### Active Plugins (17) ###

a3 Lazy Load: von a3rev Software – 2.4.7
Advanced Database Cleaner: von Younes JFR. – 3.0.3
Astra Pro: von Brainstorm Force – 3.5.8
Starter Templates: von Brainstorm Force – 2.6.21
Astra Widgets: von Brainstorm Force – 1.2.9
Yoast Duplicate Post: von Enrico Battocchi & Team Yoast – 4.1.2
Site Kit von Google: von Google – 1.39.0
GTmetrix for WordPress: von GTmetrix – 0.4.4
Jobs for WordPress: von BlueGlass – 2.5.10
Members: von MemberPress – 3.1.5
Ultimate Add-Ons für Gutenberg: von Brainstorm Force – 1.24.2
Under Construction: von WebFactory Ltd – 3.89
UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com
DavidAnderson – 1.16.60

WooCommerce: von Automattic – 5.6.0
Yoast SEO: von Team Yoast – 17.0
WP Mail SMTP: von WPForms – 3.0.3
WPForms Lite: von WPForms – 1.6.9

### Inactive Plugins (1) ###

Regenerate Thumbnails: von Alex Mills (Viper007Bond) – 3.1.5

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #2085 - /drucker-kopierer/alle-drucksysteme/
Warenkorb: #2144 - /warenkorb/
Kasse: #2145 - /kasse/
Mein Konto: #2146 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: ? Seite nicht festgelegt

### Theme ###

Name: Astra
Version: 3.6.8
Author URL: https://wpastra.com/about/
Child Theme: ? – Wenn du WooCommerce mit einem Theme
das du nicht selbst entwickelt hast
an eigene Bedürfnisse anpasst
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Abgeschlossen: 225
Oldest: 2021-07-27 07:27:18 +0000
Newest: 2021-08-26 12:55:19 +0000

Ausstehend: 5
Oldest: 2021-08-27 04:00:24 +0000
Newest: 2021-08-30 16:01:18 +0000

### Status report information ###

Generated at: 2021-08-26 17:01:35 +02:00

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support abwaita a11n
(@abwaita)

3 years, 3 months ago

Hi @alldorf,

Just to check, could you try resetting your permalinks? To do this, go to WP-Admin → Settings → Permalinks and change to a different permalink structure then click the save, and click back to the previous permalink structure and save again.

You can also try the options in this article that gives some other ways of fixing broken permalinks.

Let us know how it goes.
Thanks.

Thread Starter alldorf
(@alldorf)

3 years, 3 months ago

Hi @abwaita

thank you for your hints. I tried all of them, but nothing solved my problem. It only works with deactivated woocommerce plugin or if I change the parent pages as described in my first post. I don’t want to deactivate it, because I want to use that product catalogue of woocommerce ?? There must be another solution to fix it. Maybe it is a bug of woocommerce plugin and they have to fix it in an update?

MayKato
(@maykato)

3 years, 2 months ago

Hi @alldorf

It only works with deactivated woocommerce plugin

It sounds like WooCommerce is conflicting with your theme or with another plugin. To determine what’s causing the issue, please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Thread Starter alldorf
(@alldorf)

3 years, 2 months ago

Hi @maykato

thanks for your reply. Sadly it doesn’t solve the issue. I deavtivated every plugin and changed the theme to Storefront. Additionally I tried it with twenty-twentyone with the same result. Without any plugin activated the subpages are working fine. And if I activate all other plugins except Woocommerce, they also work. If I activate only WooCommerce an no other plugin, they do not work anymore.

Now what do you think is the source of the issue? Is there any chance, that I can solve the issue by myself or do I have to wait for any update?

Best regards
Niklas

Thread Starter alldorf
(@alldorf)

3 years, 2 months ago

I fixed it. I tried a complete new WordPress Installation and there I wasn’t able to reproduce this issue. Then I resettet everything on my Installation except the Content. Activate/Deactivate/reinstall everything (Theme/Plugins) and change parent-page structure and permalinks settings multiple times. Then after hours it worked. I have no clue what the problem was, but I am happy, that it works now. I will test it in further development of my site, and if the issue came back, I try to find out the reason. But after you read my prevoius post, the WooCommerce plugin has to be part of this problem. I think it was a mixture of WooCommerce plugin and parent-page structure/permalink settings, no conflict with other plugins.

Best regards
Niklas

Plugin Support abwaita a11n
(@abwaita)

3 years, 2 months ago

Hi Niklas,

Happy to hear that you were able to solve the issue.

I think that the issue was with the permalinks and they were finally reset when you were doing this:

I resettet everything on my Installation except the Content. Activate/Deactivate/reinstall everything (Theme/Plugins) and change parent-page structure and permalinks settings multiple times.

Hopefully, everything remains working but in case the issue recurs, please feel free to reach us via another thread as a follow-up to this one.

Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Some subpages don’t work with Woocommerce activated’ is closed to new replies.

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