Some subscribers not getting new post emails

  • Resolved mbrailer

    (@mbrailer)


    6 years, 3 months ago

    A reader of my blog noted that she hasn’t been getting email post notifications. (Her address is in my subscriber list.)

    I tested the issue by entering my browser’s incognito mode and subscribing to notifications with an alternate address.

    After creating several test posts, I also didn’t get notification emails for any of them. However, notification mails *did* arrive at my main email address, the one I use with the site’s admin account.

    Is there anything I can do to help this reader, and any others who may also be having this issue?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter mbrailer

    (@mbrailer)

    I should add that when I subscribed to my blog with my test address, I received a message with the confirmation link. When I clicked the link, I received a confirmation message saying the address was subscribed.

    @mbrailer

    I tested the issue by entering my browser’s incognito mode and subscribing to notifications with an alternate address.

    After creating several test posts, I also didn’t get notification emails for any of them. However, notification mails *did* arrive at my main email address, the one I use with the site’s admin account.

    For the alternate address, did you make sure to check any Spam or All Email folders your provider may offer?

    Did you try searching for the emails in question, in case they were automatically filtered out of your inbox?

    What is the address of your Jetpack site?

    If you want to reply privately, you can do so here:

    https://jetpack.com/contact-support/

    Once we get some feedback, we can take the next troubleshooting step in resolving your issue.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Some subscribers not getting new post emails’ is closed to new replies.

Tags