Some thumbnails not showing up

  • Resolved Stephen

    (@rudeshock54)


    4 years ago

    I’ve been using WPP widget on the left sidebar to display selected pages with thumbnails. It seems like out of the 5 posts selected, sometimes 3 or 4 of the posts will not load the thumbnail. I’ve made sure that all of these pages have featured image.

    Currently, the only way to get the thumbnails to show up is to to to the plugin’s Setting and click on the “Empty image cache” button. When I open the webpage again, the thumbnails will load correctly. But then on a page refresh or a visit to another page, some of the thumbnails will not show up again. Instead, a placeholder is displayed above the post title.

    What could be the problem? I’ve tried enabling/disabling lazy load, excluding Javascript, etc, but nothing seems to work.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Hector Cabrera

    (@hcabrera)

    Hi @rudeshock54,

    The issue isn’t related to lazy loading at the moment. Keep the current configuration as is. Right now the issue is being caused by something else: you have another plugin that generates .webp images that WPP isn’t compatible with.

    If you want to keep using that other .webp plugin and WPP you’ll need to do a few things:

    1. If it doesn’t exist already, create a new thumbnail size (follow the instructions under “Registering Additional Image Sizes for your Theme” and “Regenerating Additional Image Sizes”, ignore everything else.) Set its width to 320 and its height to 165.
    2. Go to Appearance > Widgets > [Your Sidebar Name Here] > WordPress Popular Posts and click on the widget to access its options.
    3. Select the Use predefined size option under the Display post thumbnail checkbox, then select your custom 320×165 thumbnail.
    4. Scroll down and click on Save to apply these changes.

    If everything went OK your popular posts list should be displaying all .webp images now.

    Alternatively you can also check whether your .webp plugin provides an option to ignore certain folders (in this case: /wp-content/uploads/wordpress-popular-posts) to prevent this issue from happening.

    If you have any questions don’t hesitate to ask, alright?

    Thread Starter Stephen

    (@rudeshock54)

    Hi Hector,

    Thanks for your quick response!

    I followed your advice and everything works ok now.

    Awesome!

    Thanks again!
    Stephen

Viewing 2 replies - 1 through 2 (of 2 total)
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