Some users cannot use 'Proceed to Checkout' button

  • Hi,
    The issue I am currently having is that 2 users cannot use the ‘Proceed to Checkout’ button on my cart page. However when I recreate this on the same browser and user it works fine for me, as well as a few other users they have not experienced this issue and can proceed to the checkout.

    The site is for a large restaurant company who we print for 60 of there sites and we are getting them online so its a must this has to be fixed ASAP otherwise I am a DEAD MAN, I have just updated all of my plugins and WordPress but the issue was there just before I done the updates so its not a issue of new updates screwing up the files. I will post the system status of my woocommerce below. Any other info you need let me know.

    Many THanks Luke

    ### WordPress Environment ###

    Home URL: https://eagleprinters.co.uk/onlineprint
    Site URL: https://eagleprinters.co.uk/onlineprint
    WC Version: 2.5.2
    Log Directory Writable: ? /home/eaglepri/public_html/onlineprint/wp-content/uploads/wc-logs/
    WP Version: 4.4.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    Language: en_US

    ### Server Environment ###

    Server Info: Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4
    PHP Version: 5.5.28
    PHP Post Max Size: 32 MB
    PHP Time Limit: 360
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.5.47
    Max Upload Size: 32 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 2.5.2
    :
    woocommerce_sessions: ?
    woocommerce_api_keys: ?
    woocommerce_attribute_taxonomies: ?
    woocommerce_termmeta: ?
    woocommerce_downloadable_product_permissions: ?
    woocommerce_order_items: ?
    woocommerce_order_itemmeta: ?
    woocommerce_tax_rates: ?
    woocommerce_tax_rate_locations: ?

    ### Active Plugins (19) ###

    Adminimize: by Frank Bültge – 1.9.2
    Admin Columns: by AdminColumns.com – 2.4.9
    Contact Form 7: by Takayuki Miyoshi – 4.3.1
    Envato WordPress Toolkit: by Envato – 1.7.3
    Salient Visual Composer: by Michael M – WPBakery.com | Modified by ThemeNectar – 4.3.5
    VarkTech Min and Max Purchase for WooCommerce: by Vark – 1.07.91
    Ninja Forms: by The WP Ninjas – 2.9.33
    User Role Editor: by Vladimir Garagulya – 4.23
    Woocommerce Advanced Free Shipping: by Jeroen Sormani – 1.0.8
    WooCommerce Catalog Visibility Options: by Lucas Stark – 2.6.1 – 2.7.0 is available
    WooCommerce Checkout Field Editor: by WooThemes / Mike Jolley / Patrick Garman – 1.4.3 – 1.4.10 is available
    WooCommerce Customizer: by SkyVerge – 2.2.0
    WooCommerce Ninja Forms Product Add-Ons: by WooThemes – 1.1.0 – 1.1.4 is available
    Woocommerce Products Designer: by ORION – 3.4
    WooCommerce: by WooThemes – 2.5.2
    WooThemes Helper: by WooThemes – 1.5.9
    WP Add Custom CSS: by Daniele De Santis – 0.9.7
    Wordpress File Upload: by Nickolas Bossinas – 3.7.1
    WP User Avatar: by flippercode – 2.0.4

    ### Settings ###

    Force SSL: –
    Currency: GBP (￡)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### API ###

    API Enabled: ?
    API Version: 3.1.0

    ### WC Pages ###

    Shop Base: #10 – /shop/
    Cart: #11 – /cart/
    Checkout: #12 – /checkout/
    My Account: #13 – /

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name:
    Version: – 0 is available
    Author URL:
    Child Theme: ? – If you’re modifying WooCommerce on a parent theme you didn’t build personally
    then we recommend using a child theme. See: How to create a child theme

    WooCommerce Support: ?

    ### Templates ###

    Overrides: birdpress/woocommerce/cart/cart-shipping.php
    birdpress/woocommerce/cart/cart-totals.php
    birdpress/woocommerce/cart/cart.php
    birdpress/woocommerce/cart/shipping-calculator.php
    birdpress/woocommerce/content-product.php
    birdpress/woocommerce/content-single-product.php
    birdpress/woocommerce/single-product/product-image.php
    birdpress/woocommerce/single-product/tabs/description.php
    birdpress/woocommerce/single-product/tabs/tabs.php

    https://www.ads-software.com/plugins/woocommerce/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    “cannot use”?

    You have plugins out of date, and you should check the server error logs. Start there.

    Thread Starter Eagleprint

    (@eagleprint)

    Its hard to get to there pc and see as they are on the other side of the country. The information I have been provided with from them says that they are Pressing proceed to checkout and the it does not do anything not even the spinning disk. I have asked for a screenshot and for some reason they cannot or do not know how to take a screenshot, so getting good info about the problem is hard. As for the out of plugins we are in the process of obtaining the license keys and updating. I do have access to cpanel so will have a look on there and thanks for the quick reply cheers.

Viewing 2 replies - 1 through 2 (of 2 total)
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