Some users can’t pay – Payment Failed (card_error_authentication_required).

Hello! We’ve getting several notifications that users get this error: Payment Failed (card_error_authentication_required).Refresh and try again

Basically, when they try to pay, the page reloads and shows that notice. No order is generated in backend. I have tried with same circuit card (Mastercard) but other bank and it works. But this issue is happening to a lot of clients, not only isolated cases, but several times.

This is one of the logs when the error shows:

I never had similar issues before! And this is the WooCommerce log:

WordPress Environment

WordPress address (URL): https://www.maternoinfantile.online
Site address (URL): https://www.maternoinfantile.online
WC Version: 7.4.0
REST API Version: ?</img> 7.4.0
WC Blocks Version: ?</img> 9.4.3
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: it_IT
External object cache: ?</img>

Server Environment

Server Info: Apache/2.4.54 (Debian)
PHP Version: 7.4.27
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.4.0
WC Database Prefix: wp_
Dimensione totale database: 20.80MB
Dimensione dati database: 13.92MB
Dimensione indice database: 6.88MB
wp_woocommerce_sessions: Dati: 0.20MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_order_items: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_order_itemmeta: Dati: 0.36MB + indice: 0.22MB + motore InnoDB
wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_actions: Dati: 0.02MB + indice: 0.13MB + motore InnoDB
wp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_logs: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_bv_fw_requests: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_bv_ip_store: Dati: 0.28MB + indice: 0.25MB + motore InnoDB
wp_bv_lp_requests: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_comments: Dati: 0.14MB + indice: 0.09MB + motore InnoDB
wp_f24_installation_log: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_fattura_tax: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_ff_scheduled_actions: Dati: 0.09MB + indice: 0.00MB + motore InnoDB
wp_fluentform_draft_submissions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_fluentform_entry_details: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
wp_fluentform_forms: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_fluentform_form_analytics: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wp_fluentform_form_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_fluentform_logs: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wp_fluentform_order_items: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_fluentform_submissions: Dati: 0.09MB + indice: 0.00MB + motore InnoDB
wp_fluentform_submission_meta: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wp_fluentform_subscriptions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_fluentform_transactions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_learndash_pro_quiz_category: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_learndash_pro_quiz_form: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_learndash_pro_quiz_lock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_learndash_pro_quiz_master: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_learndash_pro_quiz_prerequisite: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_learndash_pro_quiz_question: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_learndash_pro_quiz_statistic: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_learndash_pro_quiz_statistic_ref: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_learndash_pro_quiz_template: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_learndash_pro_quiz_toplist: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_learndash_user_activity: Dati: 1.52MB + indice: 1.70MB + motore InnoDB
wp_learndash_user_activity_meta: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
wp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailerlite_checkouts: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wp_ml_data: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_options: Dati: 1.48MB + indice: 0.09MB + motore InnoDB
wp_postmeta: Dati: 3.52MB + indice: 1.88MB + motore InnoDB
wp_posts: Dati: 2.52MB + indice: 0.23MB + motore InnoDB
wp_presto_player_audio_presets: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_presto_player_email_collection: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_presto_player_presets: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_presto_player_videos: Dati: 0.08MB + indice: 0.06MB + motore InnoDB
wp_presto_player_visits: Dati: 0.02MB + indice: 0.08MB + motore InnoDB
wp_presto_player_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_rank_math_404_logs: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_rank_math_internal_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_rank_math_internal_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_shortpixel_folders: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_shortpixel_meta: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_shortpixel_postmeta: Dati: 0.20MB + indice: 0.11MB + motore InnoDB
wp_shortpixel_queue: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wp_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_term_relationships: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_tm_taskmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_tm_tasks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_usermeta: Dati: 1.52MB + indice: 0.55MB + motore InnoDB
wp_users: Dati: 0.05MB + indice: 0.05MB + motore InnoDB
wp_wc_admin_notes: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_product_meta_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wp_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wpvivid_options: Dati: 0.02MB + indice: 0.02MB + motore InnoDB

Post Type Counts

acf-field: 22
acf-field-group: 5
attachment: 177
custom_css: 1
docenti: 34
gblocks_global_style: 2
gblocks_templates: 3
gp_elements: 13
masterclass: 2
nav_menu_item: 10
oembed_cache: 1
page: 20
post: 4
pp_video_block: 2
product: 27
revision: 3
sfwd-courses: 27
sfwd-lessons: 92
sfwd-topic: 441
shop_coupon: 36
shop_order: 157
shop_order_refund: 2
wp_global_styles: 1
wp_show_posts: 1

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (32)

Advanced Custom Fields: by WP Engine – 6.0.7
Breeze: by Cloudways – 2.0.17
Cookie banner plugin for WordPress – Cookiebot CMP by Usercentrics: by Usercentrics A/S – 4.2.6
Custom Post Type UI: by WebDevStudios – 1.13.4
Disable Bloat for WordPress & WooCommerce: by Disable Bloat – 3.1.15
WooCommerce Fattura24: by Fattura24.com – 6.1.4
Fluent Forms: by Contact Form - WPManageNinja LLC – 4.3.24
Fluent Forms Pro Add On Pack: by Fluent Forms – 4.3.23
GenerateBlocks Pro: by Tom Usborne – 1.5.0
GenerateBlocks: by Tom Usborne – 1.7.0
Getwid: by MotoPress – 1.8.3
GP Premium: by Tom Usborne – 2.2.2
LearnDash Gift a Course by BogdanFix: by BogdanFix – 1.0.1-beta7
LearnDash Licensing & Management: by LearnDash – 1.1.6
LearnDash LMS - WooCommerce Integration: by LearnDash – 1.9.6
Loco Translate: by Tim Whitlock – 2.6.3
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.87
Stripe Payment Plugin for WooCommerce: by WebToffee – 3.7.6
Perfmatters: by forgemedia – 2.0.5
Post Types Order: by Codice Nsp – 2.0
Presto Player Pro: by Presto Player – 1.2.1
Presto Player: by Presto Made
Inc – 1.13.0

Rank Math SEO: by Rank Math – 1.0.109
LMS LearnDash: by LearnDash – 4.5.1.1
ShortPixel Image Optimizer: by ShortPixel - Convert WebP/AVIF & Optimize Images – 5.2.1
SVG Support: by Benbodhi – 2.5.5
WP Content Copy Protection & No Right Click (premium): by wp-buy – 13.4
MailerLite - WooCommerce integration: by MailerLite – 1.8.2
WooCommerce PayPal Payments: by WooCommerce – 2.0.2
WooCommerce: by Automattic – 7.4.0
WPvivid Plugins Pro: by wpvivid.com – 2.2.13
WPvivid Backup Plugin: by WPvivid Team – 0.9.82

Inactive Plugins (0)

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
object-cache.php: Object Cache Pro (Drop-in)

Must Use Plugins (1)

Object Cache Pro (MU): by Rhubarb Group – 1.18.0

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: course (course)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #147 - /negozio/
Carrello: #148 - /carrello/
Pagamento: #149 - /pagamento/
Il mio account: #150 - /mio-account/
Termini e condizioni: #151 - /condizioni-generali-di-vendita/

Theme

Name: GeneratePress Child
Version: 0.1
Author URL: https://tomusborne.com
Child Theme: ?</img>
Parent Theme Name: GeneratePress
Parent Theme Version: 3.2.4
Parent Theme Author URL: https://tomusborne.com
WooCommerce Support: ?</img>

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: ?</img>
Shop country code: IT
WooCommerce currency supported: ?</img>
Advanced Card Processing available in country: ?</img>
Pay Later messaging available in country: ?</img>
Webhook status: ?</img>
Vault enabled: ?</img>
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?</img>

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-02-17 12:49:05 +01:00
Options: ?</img>
Notes: 38
Onboarding: skipped

Action Scheduler

Complete: 33
Oldest: 2023-01-26 00:54:59 +0100
Newest: 2023-02-25 14:29:24 +0100

Pending: 1
Oldest: 2023-02-26 14:29:24 +0100
Newest: 2023-02-26 14:29:24 +0100

Status report information

Generated at: 2023-02-25 15:13:25 +01:00

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