Some Vipps transactions fails with wrong status

  • Some Vipps transactions fails with wrong status with the result of package sent to customer. Problem started June 2023 and ongoing.

    1. Vipps Checkout-payment started
    2. Vipps-callback received
    3. Payment reserved
    4. Order status changed from “On Hold” to “Processing”
    5. Vipps Checkout-payment Cancelled
    6. Order status changed from “Awaiting payment” to “Cancelled”

    Transactions above in within 1-2 seconds from oldest to newest. The problem is that point 4. sticks in the system and order appears to be in good order.

    Why is not transaction 6. stored as “Cancelled”?

    Now we batch process orders to be completed and no errors appears and orders with the error above are changed to status “On Hold”

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  • Plugin Author Iver Odin Kvello

    (@iverok)

    I’m not sure I understand completely: Do you want to cancel some orders; but experience that these end up on-hold instead?

    Generally, the plugin will set orders to “on-hold” only on return from Vipps (if that is the setting) or in the case when you try to *capture* an order, for instance by setting it to processing/complete and this fails for any reason.

    That is, if you capture orders on “Processing”, and the order cannot be captured, it will be re-set to “on-hold”. You should still be able to cancel it though.

    When this happens, the order log should contain more information.

    If you can use “Processing” as the end-state when using Vipps, so that orders are captured only on “Complete”, then the status On-hold will always mean that there is some sort of issue with the order.

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