Something went wrong

Hi @art137,

Typically, this error is caused by not allowing Facebook to ‘manage your business’. During the connection process, make sure that this option is selected as shown in this screenshot.

I hope this helps!

Thanks for the response but I should have said that this error comes up after trying to connect with the “Facebook For WooCommerce” plugin if that matters. This is not the “Facebook For WooCommerce Extension V2”
I did download upload this version to another existing site of mine but did not see any Facebook option which on the Woo.com site says its free, So now I am really confused.

Hi @art137

Sorry that we missed your reply here. Are you still experiencing the original issue? If so, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

This was a month ago and I gave up on it, but here’s the report.

### WordPress Environment ###

WordPress address (URL): https://rosboundy.com.au
Site address (URL): https://rosboundy.com.au
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.27
PHP Post Max Size: 64 MB
PHP Time Limit: 180
PHP Max Input Vars: 4000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.28-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: wp_
Total Database Size: 42.10MB
Database Data Size: 39.89MB
Database Index Size: 2.21MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wpstg0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_field_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_object_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_options: Data: 0.88MB + Index: 0.04MB + Engine MyISAM
wpstg0_postmeta: Data: 22.31MB + Index: 0.15MB + Engine MyISAM
wpstg0_posts: Data: 2.00MB + Index: 0.06MB + Engine MyISAM
wpstg0_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_usermeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wpstg0_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_square_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_yoast_indexable: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wpstg0_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.32MB + Index: 0.10MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.17MB + Index: 0.12MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_e_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_e_submissions_actions_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_e_submissions_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_avatar: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_litespeed_cssjs: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_litespeed_img_optm: Data: 0.23MB + Index: 0.10MB + Engine MyISAM
wp_litespeed_img_optming: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 3.98MB + Index: 0.07MB + Engine MyISAM
wp_postmeta: Data: 7.21MB + Index: 0.22MB + Engine MyISAM
wp_posts: Data: 0.64MB + Index: 0.07MB + Engine MyISAM
wp_rank_math_404_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_rank_math_analytics_gsc: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rank_math_analytics_objects: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_rank_math_internal_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_rank_math_internal_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rank_math_redirections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rank_math_sc_analytics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

agora_channel: 2
attachment: 367
custom_css: 1
elementor_library: 41
elementor-hf: 1
envato_tk_import: 1
nav_menu_item: 25
oembed_cache: 1
page: 17
plus-mega-menu: 1
post: 15
product: 13
revision: 70
shop_order: 2
wp_block: 1
wphb_minify_group: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

a3 Lazy Load: by a3rev Software – 2.4.5
Akismet Anti-Spam: by Automattic – 4.1.9
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.0.3
Disable Gutenberg: by Jeff Starr – 2.4
Elementor Pro: by Elementor.com – 3.2.1
Elementor: by Elementor.com – 3.1.4
Envato Elements: by Envato – 2.0.8
Facebook for WooCommerce: by Facebook – 2.3.2
Insert Headers and Footers: by WPBeginner – 1.5.0
LiteSpeed Cache: by LiteSpeed Technologies – 3.6.4
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Rank Math SEO: by Rank Math – 1.0.60.1
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.26
The Plus Addons for Elementor Page Builder Lite: by POSIMYTH – 2.0.5
The Plus Addons for Elementor Page Builder: by POSIMYTH – 4.1.8
UpdraftPlus - Backup/Restore: by UpdraftPlus.com
DavidAnderson – 1.16.50

WebP Converter for Media: by Mateusz Gbiorczyk – 2.4.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce: by Automattic – 5.1.0
WP Cloudflare Super Page Cache: by Optimole – 4.5.1
WP Paint - WordPress Image Editor: by ZetaMatic – 0.5.1
Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream: by Embed Plus for YouTube Team – 13.4.2

### Inactive Plugins (1) ###

Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.16.2

### Must Use Plugins (1) ###

installatron_hide_status_test.php: by  –

### Settings ###

API Enabled: –
Force SSL: ?
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #488 - /shop/
Cart: #489 - /cart/
Checkout: #490 - /checkout/
My account: #491 - /my-account/
Terms and conditions: #540 - /terms-conditions/

### Theme ###

Name: GeneratePress
Version: 3.0.3
Author URL: https://tomusborne.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 914
Oldest: 2021-02-19 16:00:01 +0000
Newest: 2021-03-22 14:12:22 +0000

Pending: 2
Oldest: 2021-03-22 15:12:22 +0000
Newest: 2021-03-24 21:34:55 +0000

### Status report information ###

Generated at: 2021-03-23 00:02:58 +09:30

Hi @art137

Thanks for providing the status report. I see that you have the most recent version of the plugin installed and active on the site.

Here’s a link to our documentation that explains further why the something went wrong message appears after completing the install wizard and how to fix it:

https://docs.woocommerce.com/document/facebook-for-woocommerce/#something-went-wrong-when-connecting-to-facebook

Please let us know if you have any questions.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.