Something went wrong

  • Resolved beconceptstudio

    (@beconceptstudio)


    1 year ago

    Hello. Since 3 days the plugin form on frontend says “Something went wrong, please try after some time” when subscribing. After some test, the problem seems to be the V3 ReCaptcha activations that blocks in some mode the form. Our captha is correct and works properly on the whole site, so the problem is restricted to the back in stock form. Removing ReCaptcha option, the form works good. Could you please help me? Thanks so much.

    The page I need help with: [log in to see the link]

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  • Plugin Support CodeWooGeek Support

    (@codewoogeeksupport)

    Hello there,

    Good Day!!

    We’re here to assist you.

    SOMETHING WENT WRONG ERROR

    We have used one layer of security for our ajax requests, which is WP Nonce, but due to the caching mechanism from third party plugins/hosting, this security nonce is also cached, which causes this error “Something Went Wrong,Please try again after some time.” In some cases, setting up a cache timeout in the plugin settings can reduce this kind of issue.
    How to get rid of this error?

    In version 2.0, we added new techniques to avoid the “Something Went Wrong Error”. If your site has encountered such issues, we suggest you try the below steps to get rid of the error.

    1. Go to Admin Dashboard -> Instock Notifier -> Settings -> Troubleshoot Settings Section -> Frontend Subscribe Form Submission via one is WordPress AJAX (default) and the other one is WordPress REST API Route. Try changing that option to WordPress REST API Route and checking it out (purge your cache and check it out).
    2. If the preceding steps are ineffective, try Google reCAPTCHA v3 (Invisible Recaptcha) – you will need a Site key and a Secret Key of v3– for this.( Admin Dashboard-> Instock Notifier-> Settings-> Google reCAPTCHA Settings-> Enable Google reCAPTCHA and select Version-> V3 followed by Site Key and Secret Key (both fields are required for proper operation)

    Since you are experiencing issues with Google reCAPTCHA v3 blocking the subscription form, please troubleshoot using the following steps:

    1. Verify the accuracy of the entered Site Key and Secret Key for reCAPTCHA v3 in the plugin settings.(( Admin Dashboard-> Instock Notifier-> Settings-> Google reCAPTCHA Settings)
    2. Consider generating new reCAPTCHA v3 keys, update the plugin settings, and retest the form.
    3. Check for conflicts with other plugins or themes that might affect reCAPTCHA. Temporarily deactivate all other plugins, except ‘WooCommerce’ and our ‘Back in Stock Notifier for WooCommerce,’ and switch to the default theme/storefront to see if the problem persists. Sometimes, conflicts between different plugins or themes can cause such issues. This process will also help identify the root cause.

    These steps aim to resolve the issues you’re facing. Please follow them and let us know.

    Thanks.

Viewing 1 replies (of 1 total)
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