Something went wrong: cURL error 6: Could not resolve host: clef.io

  • queenbeeqt

    (@queenbeeqt)


    8 years ago

    Hi! Help! I am receiving this issue when I try to log in to my website with Clef:
    “The state parameter is not verified. This may be due to this page being cached by another WordPress plugin. Please refresh your page and try again. If the issue persists, please follow this guide to debug the issue.”
    When I try to refresh, this is the error I get:
    “Something went wrong: cURL error 6: Could not resolve host: clef.io”
    We are using Safari on Mac. My husband is getting the same exact error messages with his log in (that is different than mine).
    Please help as I can’t get into my website at all! Yikes!

Viewing 1 replies (of 1 total)
  • Plugin Contributor inthylight

    (@inthylight)

    Hi queenbeeqt,

    Sorry to hear about the trouble! First things first, if you are being locked out by the Clef plugin (rather than another issue on your server), see the unlock guide for how to remove the plugin and regain access immediately.

    If you re-try the plugin and are still seeing a CURL error, then you check the following:

    (a) that you are running the latest stable version of WP core,

    (b) that your web server and/or WP application is not running a firewall that is blocking incoming or outgoing requests to the Clef API server (i.e., https://clef.io) (see the firewall guide),

    (c) that you are not experiencing a theme and/or plugin conflict (see the conflict resolution guide),

    and (d) that your web server is running a stable and updated version of CURL.

    If you re-try the plugin and continue to see the state parameter error, then check to make sure that all of the layers on your caching stack (i.e., reverse proxy, server-side cache, web application cache) are excluding the login script from the cache. See the state param guide.

Viewing 1 replies (of 1 total)
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