“Something went wrong” Error After Payment

  • Resolved twowithink

    (@twowithink)


    3 years, 9 months ago

    After a customer complaint about this issue, I placed an order using my credit card info (not PayPal).

    I filled out all of the information and clicked on Visa underneath the PayPal button. Made sure to check the terms and conditions, and after submitting, I received pop up box saying “Something went wrong. We’ll take you back to check out so you can try again.”

    There is a “Try Again” button, which I clicked and it immediately took me to PayPal guest check out.

    Any thoughts on what is causing this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi?@twowithink,

    Thanks for writing to us about Braintree for WooCommerce! I’m sorry to hear that the plugin isn’t working as expected. I am happy to help with this. ??

    As a first troubleshooting step, I’d like to try to rule out a theme conflict causing the issue here. Would you please temporarily switch to a default theme, such as Storefront or Twenty Nineteen, and let me know if the issue persists?

    Cheers,
    Benjamin

    Thread Starter twowithink

    (@twowithink)

    Hi,

    This was not a theme conflict situation. It seems to have resolved, so possibly it was just a temporary PayPal glitch???

    Thanks.

    Hi @twowithink,

    Well, that’s good news, I think! ?? I’m really not sure what would have caused it based on this. I’m so glad to hear that it’s working!

    Is there anything else I can help with?

    Cheers,
    Benjamin

Viewing 3 replies - 1 through 3 (of 3 total)
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